Treatment Coordinator

Description

We're a high-energy, patient-loving, laugh-filled team that works hard and smiles harder. From high-fives to heartfelt care, we believe in creating an experience that leaves both patients and team members saying, “Wow, that was awesome!”

You're the ultimate people person. You love helping others, you're organized, and you can explain treatment plans like a pro. Insurance talk? No sweat. Payment options? You’ve got it. Patient trust? You build it in seconds. You’re a mix of cheerleader, advisor, and detail wizard.

• Be the go-to guide for patients from diagnosis to scheduling to payments.
• Break down treatment plans in a friendly, clear, and confident way (no jargon!)
• Help patients say YES to treatment with knowledge, compassion, and support.
• Coordinate with doctors and the clinical team to keep things running smoother than a fresh set of veneers.
• Handle financial discussions, insurance benefits, and payment options with professionalism and heart.
• Keep track of follow-ups, case acceptance rates, and treatment progress like a boss.

• Rockstar communication and customer service skills
• Confidence in talking about money and insurance (or willing to learn!)
• Super strong attention to detail and follow-through
• A positive attitude that lifts the whole team
• Experience in [dental/medical] or a front office role is a major bonus

• Competitive pay + bonus opportunities
• Chill team environment where your ideas matter
• Team lunches, birthday celebrations, and themed dress-up days
• Ongoing training & growth opportunities
• Discounts on services (hellooo, perfect smile!)
• PTO, 401K, health insurance, dental in house, eye insurance. short/long term disability

If you're looking for more than just a job if you want to be part of a team that celebrates wins, supports each other, and genuinely cares about our patients we want to meet you!

Apply now and bring your personality, passion, and sparkle.

Job Requirements – Treatment Coordinator

To thrive in this role, you’ll need a mix of people skills, organizational savvy, and just the right amount of dental knowledge (or the willingness to learn). Here's what we're looking for:

• High school diploma or equivalent (Required)
• 2+ years experience in a dental office, front desk, or customer-facing healthcare role (Preferred)
• Prior experience presenting treatment plans and discussing financial options is a major plus
• Familiarity with dental software like Dentrix is helpful
• Bilingual in Spanish is a bonus!

• Understanding of dental procedures, terminology, and basic insurance policies (we’ll train the right candidate!)
• Strong knowledge of PPO plans, pre-authorizations, and insurance breakdowns
• Ability to confidently present treatment options and payment plans in a way that builds trust
• Comfortable discussing costs with patients in a compassionate, clear manner

• Excellent verbal and written communication
• Empathetic, patient-focused, and service-minded
• Energetic and outgoing you love connecting with people
• Ability to build strong rapport with patients and team members alike

• Strong multitasking and time-management abilities
• Detail-oriented with a proactive mindset
• Able to follow up on unscheduled treatment, maintain accurate records, and keep track of deadlines
• Thrives in a fast-paced environment while staying calm, cool, and collected

• Comfortable with computers, scheduling software, and digital forms
• Basic proficiency with Microsoft Office and Google Workspace
• Familiarity with paperless charting and e-insurance systems a plus

• Prior experience in a multi-specialty dental practice
• Sales or case presentation training
• CPR certification
• A passion for making dentistry a positive, stress-free experience for every patient!