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Head of Design & Service Architecture

Job in Chicago, Cook County, Illinois, 60601, USA
Listing for: robusta
Full Time position
Listed on 2026-10-29
Job specializations:
  • Design & Architecture
    Architect / Sr. Architect
Salary/Wage Range or Industry Benchmark: 100000 - 160000 USD Yearly USD 100000.00 160000.00 YEAR
Job Description & How to Apply Below
Position: Head of Experience Design & Service Architecture

robusta is seeking an experienced Experience Design Team Leader to define and own the end-to-end customer experience architecture across the company’s service ecosystem, shaping the future-state ecosystem experience blueprint.

You will lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards, leveraging service blueprints, design systems, and journey architecture.

This is a genuine opportunity to take on the Head of Experience Design & Service Architecture role at robusta.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Head of Experience Design & Service Architecture role at robusta, based in United States.

We are looking to fill the Head of Experience Design & Service Architecture position at robusta in United States.

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