Primary Care Service Line Director

Physician - Primary Care Service Line Director - Rush University System of Health (Job )

Primary Care Service Line Director

Rush University Medical Center, Chicago, IL

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, invites applications for the position of Primary Care Service Line Director.

The Primary Care Service Line Director will be responsible for leading and participating in the strategic planning process and operational initiatives, including clinical pathways, as well as management of operational and administrative components of this service line. This role offers the opportunity to shape the future of primary care delivery while balancing clinical excellence with operational efficiency in a mission-driven environment.

• Lead the strategic planning process for the Service Line growth and operational initiatives, including clinical pathways, and establish business priorities in collaboration with Rush leadership, respective physician leaders, and departmental administration
• Manage key performance metrics, including volumes, patient satisfaction, and access
• Lead program development and implementation of new clinical services
• Assist in system integration of care across existing and future Rush-affiliated sites

• Prepare and manage annual operational and revenue budgets
• Monitor financial performance and identify cost reduction opportunities
• Develop revenue enhancement strategies and growth initiatives
• Oversee managed care activities and lead faculty recruitment process; develop financial models for revenue/activity projections

• Ensure compliance with state/federal laws, accreditation standards, and regulatory requirements
• Develop and implement department & personnel policies & procedures that are consistent with medical center guidelines & meet HCFA, Joint Commission, and Corporate Compliance
• Lead performance improvement activities and educational programs, monitor healthcare service quality, and coordinate risk minimization efforts
• Implement patient safety and quality assurance policies and procedures
• Assure that RUMC maintains a patient‑centric focus by serving as a role model with consistent emphasis on patient and family relations, customer satisfaction, and clinical outcomes

• Work closely with department chairs and RUMC Strategic Planning in developing the annual board report, budgetary volume projections, and new strategic growth initiatives, including selection and implementation of new technology and recruitment of faculty
• Establish and maintain close working relationships with corporate compliance to ensure ongoing compliance with all state and federal requirements
• Foster a positive work environment promoting open communication, independent thinking, and service excellence while taking an active role in performance improvement activities and implementation of educational programs
• Maintain collegial relations across departments for cross‑functional improvements
• Interact with regional and national experts for the sharing of information, experience, practice, and research
• Partner with faculty & provider recruitment to attract and retain top‑tier physicians and APPs

• Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) required
• Board Certified in Family Medicine or Internal Medicine
• Unrestricted medical license (or eligibility to obtain) in Illinois
• Minimum 8 years progressive experience in a health system or academic medical center
• Minimum 2 years of people management experience
• Significant exposure to service lines across inpatient/outpatient settings preferred
• Demonstrated marketing capability, analytical skills, and business acumen
• Advanced Microsoft Office proficiency (Excel, Word, Access, PowerPoint)
• Strong communication, organization, and problem‑solving abilities
• Excellent interpersonal skills and ability to work with physician leaders
• Capability to manage multiple concurrent projects independently and as part of a team

Rush University…