Applications Analyst Chicago, IL; Hybrid workplace

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The Applications Analyst is the primary support person for the Naviga Advertising and Circulation systems responsible for supporting, maintaining, and optimizing these business applications to ensure effective and efficient operation across the organization. This role involves analyzing business requirements, configuring software solutions, troubleshooting application issues, coordinating upgrades, and collaborating with end users and vendors to improve system performance and usability.

• Maintain relationships, open trouble tickets, work to resolve issues, test enhancements and be available outside working hours with vendor support staff for cloud applications
• Develop and maintain system documentation, user guides and training materials
• Stay updated on current technologies
• Configure, test, and implement new applications, modules, and system enhancements
• Analyze and document business processes and user requirements to improve application functionality
• Work with business users, IT Staff, and external Vendors to identify organizational needs for new applications, changes in functionality, to existing applications
• Provide user training and technical support for applications
• Manage/lead projects related to application development, migration or optimization
• Responsible for supporting applications users’ company-wide, internally, and externally
• Manage application upgrades, patches and integrations with other systems
• Provide user training and technical support for applications
• Set up, maintain, and troubleshoot integrations and file transfers between applications and third-party vendors

• 5+ years of experience managing…