Customer Experience Coordinator, Cubs Baseball Summer Camps

Customer Experience Coordinator, Cubs Baseball Summer Camps

Customer Experience Coordinator, Cubs Baseball Summer Camps  Chicago Cubs Baseball Camps deliver summer baseball experiences that kids can’t get at any other summer camp. Designed for ages 5-13, at Cubs Camps, young fans learn the game, celebrate Cubs traditions, and feel the magic of being part of the Chicago Cubs family. Each day blends baseball joy, big league moments, and unforgettable memories – all designed with intention.

Campers build confidence, form friendships, and get exclusive access to the energy, history, and culture of the Cubs.

• Schedule Monday-Friday 7:15 am-3:45 pm
• Time Commitment Available for pre-camp training and all weeks of programming
• Compensation $18 / hour with up to 2.5 hours of overtime per week paid at 1.5x rate
• Required Certification In-person/hybrid Adult and Pediatric First Aid & CPR Certification, or the ability to complete these prior to May 30.
• Camp Dates & Locations
• Please note Camp locations may change weekly. All staff must have reliable transportation to get to site each day.
• More about the program
• Campers and staff of all backgrounds and gender identities are welcome at camp.
• We are a phone-free and nut-free working environment.
• Extended Employment Opportunities Hitting and Fielding small-group lessons Monday - Friday from 3:15 - 4:00 pm (paid at $43.75 per lesson).
• Serve as a leadership presence on site, owning family communication and contributing to daily decision-making alongside fellow site leaders.
• Act as the primary point of contact for families through phone, email, and in-person interactions, building trust and familiarity throughout the week.
• Communicate clearly, calmly, and professionally with parents, responding to questions and requests in a timely, supportive manner.
• Capture photos and short videos of daily camp activities (following safety and privacy guidelines) to help families feel connected to camp life.
• Manage family accounts and accurately document conversations and inquiries using Hub Spot and League Apps.
• Collaborate closely with the Headquarters team and site leadership to see issues through and deliver consistent, high-quality service.
• Anticipate small details that may impact a camper or family’s experience and proactively problem-solve.
• Share relevant updates with fellow site leaders to support smooth daily operations.
• Represent the Chicago Cubs and Headfirst with warmth, clarity, and professionalism when interacting with families, campers, and partners.
• Communicate safety or behavior concerns to parents in a timely, calm, and solution-oriented manner.
• Take on additional responsibilities as needed to support a positive, high-quality camp experience.
• Committed to adhering to and enforcing the Cubs Summer Camp Cell-Phone Free policy, powering down and putting away cell phones for the duration of your shift.

• Completed at least (2) years at an accredited undergraduate institution or equivalent educational experience.
• Coursework or experience in communications, customer service, education, sport management, marketing, hospitality, youth programs or a related field preferred.
• Comfortable communicating with families in person, over the phone, and in writing.
• Organized, detail-oriented, and responsive.
• Friendly, calm, and confident when handling questions or concerns.
• Enjoy working with children and contributing to a collaborative team environment.
• Adaptable and patient with strong problem-solving skills.
• Dedicated to the camp’s mission, program quality, and a supportive team environment for the full camp season.
• Possess or able to obtain valid CPR/First Aid Certification prior to the start of camp.
• Able to remain upright and standing for multiple hours at a time, walk and/or run quickly around large outdoor grass and dirt-covered fields, and lift and carry up to 50 lbs. of sports equipment.

• Work in baseball, being active and outdoors all summer in the Chicagoland area.
• Exclusive access to Wrigley Field and a Meet & Greet with Cubs players while leading campers through stadium visits as part of the camp experience.
• Ability to earn middle and end of season awards.
• Build valuable experience representing a global brand.
• Join an incredible team of like-minded, passionate people.

Headfirst Professional Sports Camps is proud to be an Equal Opportunity Employer. We value diversity and inclusivity across our Headfirst community, and we strongly encourage individuals from underrepresented groups and those who might need reasonable accommodation to apply.