Student Success Coordinator

Everspring is a leading provider of education technology and service solutions. Our advanced technology, proven marketing approach, research-based instructional design services, and robust faculty support deliver outstanding outcomes for our university partners, powering their success online.

We focus on students by developing relationships with online students at our university partners. The Student Success team is made of highly energetic individuals who are relentless in assisting students on their path to graduation.

We are seeking a highly energetic Student Success Coordinator I who will focus on supporting online students at our traditional university partners, helping those students to achieve academic success. The Student Success Coordinator I builds relationships with online students, encouraging them to set themselves up for success; monitors students’ progress; and implements solutions to help them when they are struggling.

This role reports to Associate Director of Student Services and is located in Chicago, offering a hybrid work environment with a minimum of 1 day required in the office every other week.

• Is relentlessly determined, driven to clear all obstacles to address student concerns
• Has a demonstrated track record of supporting students in higher education programs
• Is prompt and reliable with regard to working hours
• Is accountable for arranging coverage, so students always receive outstanding service
• Exhibits meticulous attention to detail
• Is an excellent and patient communicator, comfortable interacting with students, executive and academic leadership, faculty, and technologists, and curriculum production teams
• Displays the highest levels of integrity
• Operates with a strong work ethic, requiring minimal supervision
• Interacts with others using sound judgment, good humor, and consistent fairness in a fast-paced environment
• Wants to be part of a great team
• Has a curious and creative mindset - enjoys change!

• Be available by phone, email, and chat during coverage hours, so students can depend on receiving your live, personal answer and do not go into voice mail or give up and hang up
• Provide outstanding student service by responding warmly and accurately to phone, text, email, and other inquiries from online students
• Conduct Academic Success Meetings with students by telephone, helping them each to make a learning plan to maximize the chances of successfully graduating with a degree
• Assume accountability for student retention, leaving no stone unturned to help students to re-register each term and remain enrolled in their academic programs
• Follow communication protocols and student success processes, smoothing communication with stakeholders including students, faculty, university administrators, and Everspring departments
• Monitor student activity, intervening quickly to connect with students who are not engaging in class
• Participate in student orientation, ensuring that students get off to a good start in the programs and receive rapid answers to technology questions
• Work closely with multiple departments, including student services departments at our university partners, faculty, analytics, technology, curriculum, production, etc.
• Perform other duties, as assigned

• Bachelor’s degree required, preferred communications, education or psychology;
  Master’s degree preferred
• 1 to 3 years of experience in higher education student advising, mentoring, teaching, or related area
• Experience advising online students over the phone highly preferred
• Excellent listening skills, including the ability to interact with others fluently using remote communication tools such as telephone, email, instant messaging, and social networks
• Outstanding oral and written…