Platform and Content Operations Associate

Position Title:

Platform and Content Operations Associate

Department:

Distribution Strategy & Operations

Corporate Area:

Digital & Marketing

Status:

Regular, Full time Exempt

Manager

Title:

Director, Platform Operations

Position Overview:

The Platform & Content Operations Associate role serves as an operational hub between internal teams—including GA Programming, Marketing, Station Services, Technology and Operations, and PBS Distribution—to help ensure content (including long-form, short-form, social, and live environments), is accurately prepared, published, maintained, and represented across digital platforms.

• Support day-to-day operations across PBS-owned and third-party digital distribution platforms, including content publishing, collections and playlists.
• Manage content libraries by maintaining accurate metadata, taxonomy, artwork, and associated assets across multiple systems.
• Ensure content is published in accordance with distribution rights, windowing schedules, platform requirements, and PBS quality standards.
• Monitor platform health and content availability, troubleshoot operational issues, and coordinate resolutions with internal and external stakeholders.
• Coordinate launches of new content, special programming, and platform initiatives, ensuring timely and accurate execution.
• Manage streaming content communications
• Serve as an operational liaison across Distribution Strategy, Programming, Product, Marketing, Technology and Operations, Station Services, PBS Distribution, and external partners to support content delivery and publishing workflows.
• Track project timelines, dependencies, and operational risks across multiple initiatives while ensuring deliverables remain on schedule.
• Document operational procedures and recommend workflow improvements that increase efficiency, consistency, and scalability.
• Monitor platform performance and operational metrics, identifying trends and opportunities to improve audience experience and operational effectiveness.

• Bachelor’s degree or equivalent professional experience.
• 1-3 years of experience in digital media, streaming, content operations, media asset management, or platform administration.
• Strong organizational skills with exceptional attention to detail.
• Experience managing multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Ability to work effectively across multiple teams and stakeholders.
• Comfortable learning new systems and digital tools.
• Strong problem-solving skills with a process-oriented mindset.
• Proficiency with Microsoft Office or Google Workspace.

• Experience with digital publishing or content management systems (CMS).
• Familiarity with media asset management (MAM) or digital asset management (DAM) systems.
• Knowledge of metadata standards and digital content workflows.
• Experience supporting streaming platforms, FAST channels, AVOD, SVOD, TVOD, or You Tube.
• Familiarity with digital analytics tools (You Tube Analytics, Google Analytics, Looker, Tableau, etc.).
• Experience working with project management software such as Jira, , Smartsheet or Airtable.
• Understanding of content rights, windowing, or digital distribution workflows is a plus.

The base pay range for this position at the beginning of employment is expected to be between $24.03/hour - $28.84/hour. The actual base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will also include other elements for eligible employees, including: (i) eligibility for discretionary bonuses;

(ii) various insurance options, including medical,…