Training Specialist

“Be part of a company that is influential and the standard for a rapidly evolving industry!”

Real Time eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.

Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX, but are truly a remote and telecommuting company.

The Training Specialist's primary role is to implement advanced, educational solutions that will improve our customer and internal teams' product knowledge. The Specialist will help implement the learning and deployment strategy, as well as expand existing training programs. This role will require close collaboration with our product teams and the customer success organization, as well as Real Time's valuable customers.

• Gain and share a mastery of the Real Time, Devana Solutions, and Complion product lines.
• Partner with the customer and functional area/SMEs to develop, implement, and maintain training instructional materials in multiple modalities, including aids, videos, live/virtual instructor-led training, and online self-directed trainings to assist customers and employees in learning software functionality.
• Lead regularly scheduled virtual role-based training sessions with customers.
• Create new and improve existing curriculum within the Real Time University and/or LMS system.
• Train customers and internal teams on new systems and product updates.
• Conduct advanced onboarding training for Training/LMS Specialists, outlining training and LMS policies, procedures, product knowledge, and the company's training service strategy.
• Create, document, measure, and report on the effectiveness of a Trainer program.
• Foster a creative, positive, efficient, and collaborative team working environment.
• Work closely with all product management and customer-facing teams on the primary value proposition for new customer solutions to leverage while training various audiences
• Share best practices and contribute ideas on ways to resolve problems.
• Improve processes and procedures to serve the customer better and/or improve productivity.
• Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information.
• Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties.

• 3+ years of training and curriculum development experience
• Strong written and verbal communication, project management, and design thinking skills
• Proven expertise in translating complex technical concepts into logical and digestible learning content
• Extremely organized, detail-oriented, and adaptable in a fast-paced climate
• Outstanding time management skills and the ability to prioritize work.
• Customer service-centric style and attitude
• Strong teaching abilities and mentoring skills
• Problem-solving abilities and the capacity to adapt to changing project dynamics.
• Attention to detail and commitment to quality assurance.
• Experience delivering live training sessions and effectively addressing participant questions.

• 2+ years of experience within the clinical research industry or medical field
• 1 + years of experience developing courses and micro learning for SaaS products.
• 2+ years of experience using eLearning authoring tools such as Camtasia and Audiate.
• Experience using a clinical trial…