Client Enablement Specialist

About Norstella:

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life‑saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

Norstella unites market‑leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must‑have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision‑making. We help our clients:

• Accelerate the drug development cycle
• Assess competition and bring the right drugs to market
• Make data driven commercial and financial decisions
• Match and recruit patients for clinical trials
• Identify and address barriers to therapies

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI‑driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

We are seeking a knowledgeable and engaging Client Enablement Specialist to deliver training programs that empower users to maximize their use of Citeline and Evaluate platforms. The ideal candidate will combine deep product expertise with strong instructional skills to support onboarding, adoption, and ongoing proficiency across our client base.

• Conduct onboarding training for new clients, ensuring a smooth transition onto the platforms, including but not limited to Evaluate Pharma, Biomedtracker, Trial trove, Pharmaprojects, Sitetrove, Trial trove, Scrip, Pink Sheet
• Conduct refresher trainings for current clients, focusing on their specific use cases and personas
• Design & develop training sessions (eg. “How to market size for forecasting using our platforms”) on Citeline and Evaluate products
• Create and maintain training materials such as user guides, quick reference cards, e‑learning modules, and video tutorials
• Assess user training needs through usage data, personas, and use cases to tailor training programs accordingly
• Collaborate with product, sales, and customer success teams to stay current on platform updates, new features, and upcoming releases
• Maintain a training calendar and manage scheduling for sessions across multiple time zones
• Provide post‑training support and follow‑up resources to reinforce learning
• Track and report on training completion, engagement, and outcomes using an LMS and/or Salesforce
• Gather user feedback to continuously improve training content and delivery methods
• Other duties, as assigned

• Bachelor’s degree or equivalent
• 3+ years of experience in a training, learning & development, or customer education role
• Some familiarity with Citeline and/or Evaluate platforms (e.g., Trial trove, Biomedtracker, Scrip)
• Strong understanding of the pharmaceutical, biotech, or life sciences industry
• Experience developing multi‑format training content (e‑learning, video, job aids, instructor‑led)
• Excellent presentation, communication, and facilitation skills
• Ability to translate complex data and platform functionality into clear, user‑friendly instruction
• Highly self‑motivated with a strong ability to independently learn, adapt, and drive progress

• Experience with e‑learning authoring tools
• Familiarity with LMS platforms
• Exp…