Field Service Representative - Chicago

Field Service Representative - Greater Chicago

GILLIG is seeking motivated, customer-focused professionals to travel to customer sites and perform Post Delivery Inspection on new buses to place them in service. You will provide detailed reports to resolve bus issues and customer concerns and submit these reports to the Field Service Manager for action on corrective plans. This role primarily supports customers in the Greater Chicago Area but may travel outside that region as needed.

• Travel to customers' locations in the Greater Chicago Area and may be required to travel outside that region as needed throughout the United States
• Partner with customers to inspect new buses after delivery and repair or adjust issues as necessary
• Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development of a resolution plan
• Diagnose electrical and/or mechanical defects on buses and repair as needed
• Troubleshoot supplier issues and facilitate resolution
• Perform and document failure analysis using field reports, photos, and failed material analysis
• Act as liaison between customer and factory for resolution of difficult product issues
• Order ship-short parts or broken/failed parts as needed to put bus in service
• Assist customers in ordering warranty or replacement parts as needed
• Recommend and authorize warranty repairs or policy adjustments as needed
• Provide driver and mechanic orientations for GILLIG buses
• Communicate plans with customers to resolve issues with repair processes or field campaigns as required
• Assist or perform accident/fire investigations, and provide photos for investigation as needed

• Bachelor's degree in Engineering, Business Administration, or equivalent preferred
• Minimum 3 years of experience in the Commercial Bus Industry
• Ability to read blueprints and electrical schematics
• Ability to mentor and train
• Project management skills
• Excellent written and verbal communication
• Exceptional customer service skills
• Proven ability to use computer programs to diagnose bus systems preferred
• Commercial Driver's license with passenger endorsements
• Lock Out Tag Out certification

• Ability to lift up to 35 lbs
• Working environment in customers' maintenance shops and/or outdoors
• Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces, and climb ladders
• Overtime or weekend work may be required based on business needs
• Excessive travel required, approximately 70% - 80% of the time
• Standard start time: 7:00 AM (negotiable)
• Service truck, laptop, and cell phone provided

$75,000 - $275,000 annual salary + premium benefits. Pay offered may vary depending on multiple factors, including location, job classification, knowledge, skills, and experience. The total compensation package may include other elements dependent on the position offered. Details of participation in benefit plans will be provided if an offer of employment is extended.

Please note this job description is not designed to cover all activities, duties, or responsibilities required. Duties may change at any time with or without notice.

GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We strive to create an inclusive and diverse workplace that values the talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity, or any other characteristic protected by law.

GILLIG is an equal employment opportunity and affirmative action employer.