Sr. Director, Engineering; NAM

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For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example:
If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Senior Director, Engineering is accountable for the engineering execution and technical outcomes that enables Coates’ North American product and client roadmaps. This includes leading multiple engineering teams to implement software and content solutions that are scalable, minimize technical overhead/debt, and increase operational efficiency — while defining and embedding the “Coates Way” of engineering excellence. This role will partner closely with stakeholders in Product, Account Management, and Business development to ensure we are building solutions in manner deliver a high level of client value in a cost effective and sustainable manner.

• Engineering Leadership: Drive consistent, high-quality engineering execution of the NAM product roadmap in partnership with Product and Delivery teams.
• Technical Governance: Define and uphold engineering standards, coding best practices, and architecture principles.
• Technical Debt Management: Identify, prioritize, and mitigate technical debt through proactive refactoring and modernization plans.
• Engineering Efficiency: Improve productivity through process optimization, automation, and effective code management practices.
• People & Culture: Build, mentor, and retain a high-performing engineering team that embodies Coates’ values.
• Cross-Functional Alignment: Collaborate closely with Product, Content, Support, and Delivery teams to ensure end-to-end solution success.
• Risk & Quality Management: Ensure engineering risks are identified early and delivery quality meets or exceeds customer expectations.

• Technical Leadership: Inspires trust and excellence through deep technical credibility and coaching.
• Strategic Alignment: Connects engineering execution with business and product strategy.
• Continuous Improvement: Passionate about process optimization, automation, and reducing waste.
• Collaboration & Influence: Operates as a true partner to Product and Delivery teams.
• Quality & Accountability: Sets and enforces high engineering standards and ownership culture.
• Cultural Leadership: Builds and sustains a “Coates Way” of engineering – disciplined, curious, and outcome-driven.

• Required
  :
• 10+ years in software engineering, with 5+ years in technical leadership
• Proven experience delivering enterprise-scale software or content service platforms.
• Strong background both cloud-native (AWS preferred) and distributed system (Linux preferred) architectures
• Deep understanding of software…