Field Service Representative – Toolmaker

The world isn’t standing still, and neither is ATS Life Sciences – We don’t follow the trends. We set them! Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions.

Within Life Sciences Systems, what we do matters — we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

We are seeking candidates who are either willing to relocate or currently reside in or near:
Arizona (Mesa), Illinois (Rockford), South Carolina (Clayton), Ohio (New Albany), Indiana (Indianapolis), Utah (Sandy), Pennsylvania (Wilkes-Barre). For this role, there is an on‑site component that will require you to be on‑site in Cambridge, Canada to be involved with the build of the machine (living in Canada for 6 months to a year). Once the machine is built, you would move back to the USA and provide ongoing support to the customer at their location.

• Integration with the CAPEX Team — Being a valued and contributing team member of the build team.
• Building Strong Relationships — With the other members of the Build Team, CAPEX PM, and customers.
• Deepening Product Knowledge — Understanding the customer’s product and assembly process.
• Enhancing Technical Skills — Learning critical processes, station alignments, and complex station assembly.
• Operational Proficiency — Gaining hands‑on experience with HMI fault messaging, and machine diagnostics.
• Collaborative Problem‑Solving — Working closely with the assembly team lead to troubleshoot and refine integration.
• Service Strategy Involvement — Engaging in integration, Pre‑FAT, FAT, teardown, installation & SAT.
• Embedded – On‑Site Stage Execute the Service Support Strategy POST‑SAT as per contract including:
• Formal and informal training as required – Transfer of knowledge to the customer – Primary liaison to the customer – Role will be embedded at the Customer’s facility for the duration of the embedded resource contract – Facilitate warranty/non‑warranty claims with the customer centric team.
• Opportunities to learn and support other customers within a local geographic area.
• Responsible for driving operational and performance metrics and key performance indicators (KPI’s) of the equipment.

• Troubleshoot mechanical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status to achieve production requirements.
• Operate system to demonstrate equipment operation and to analyze malfunctions.
• Record changes to the mechanical system or component schematics following our red‑line process.
• Provide information for machine technical documentation.
• Supervise workers in testing, tuning and adjusting equipment to obtain optimum performance.
• Advise management regarding customer satisfaction and product performance and make suggestions for product improvements bi‑weekly via status reporting.
• Work with suppliers to resolve technical issues at customers’ sites.
• Make recommendations for repair/replace changes only on items that require changes.
• Follow customers’ safety regulations while at their facility.
• Determine what is a warranty/non‑warranty issue with the customer centric team.
• Maintain service reports and bulletins as required and submit them to the appropriate departments.
• Responsible to meet or exceed customer expectations in an efficient manner.
• Be able to make accurate equipment audits and reports.
• Consult with engineering personnel at ATS to resolve unusual problems in system operation and maintenance.
• Actively work with Sales Account Manager and Key Account Service Leader (KASL) on account management and opportunity development.
• Maintain International Standardization Organization (ISO) standards.
• Work on…