Improvement Manager

Be part of our next chapter:
For almost 60 years, our solutions have enabled impactful connections between leading brands and their customers. We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by digital hardware, a proprietary content management system and industry‑leading signage solutions.

The Performance Improvement Manager will drive operational efficiency & quality improvements across our direct & indirect supply base. By applying Lean/Six Sigma methodologies, they will improve product quality, reduce waste, streamline processes and ensure quality stability for existing products. They will work closely with cross‑functional teams – Design Engineering, Account Management, Manufacturing, Deployment, Support and Supply Chain.

• Continuous Improvement:
  Apply Lean and Six Sigma principles to identify opportunities for New Product Introduction (NPI) and other process optimization, waste reduction, and efficiency improvements across production lines.
• Root Cause Analysis and Problem Solving:
  Analyze quality issues, lead root cause investigations, and implement corrective and preventive actions.
• Change Management:
  Lead ERB for existing products, including recommendations for design adjustments, material substitutions and process improvements.
• Data Analysis and Reporting:
  Utilize statistical tools to analyze data, track KPIs and present findings to stakeholders.
• Documentation and Compliance:
  Develop, document and maintain standard work procedures, control plans and workflows. Ensure compliance with industry standards and regulatory requirements.
• Promote a culture of continuous improvement by training and mentoring stakeholders on Lean Six Sigma tools.
• Cost Reduction Initiatives:
  Collaborate with Strategic Sourcing, Engineering and Design teams to identify cost reduction opportunities and support implementation.

• Excellent written and verbal communication skills
• Ability to prioritize tasks and work under minimal supervision
• Demonstrated adaptability in responding to challenges and evolving business needs
• Ownership and accountability of work
• Team player with honesty and integrity
• Respectful and empathetic engagement & change management
• Exceptional project management, organizational and communication skills

• Bachelor’s degree in Engineering, Industrial Engineering or related discipline
• Lean Six Sigma Green Belt certification
• Minimum 5 years of experience in process and quality improvement, sustaining engineering, manufacturing or related roles
• Strong analytical skills and experience in data‑driven decision making
• Proficiency in statistical tools, MS Office and Lean Six Sigma methodologies (DMAIC, 5S, Value Stream Mapping)
• Demonstrated collaboration and influence across all organizational levels
• Desirable
  
  Qualifications:
  • Black Belt certification
  • Experience with ISO 9001 and new product introduction processes
  • Hands‑on experience implementing and sustaining Lean practices

$125,000 – $145,000 a year

Annual market competitive bonus program, Thrive Program with flexible work options, virtual wellness sessions, global wellness paid day off, and a Give Back Day.

Coates Group is a 2X Australia Good Design Award winner and completed the largest hardware deployment in Quick Service Restaurant history. We value integrity, individuality, inclusivity and a culture of continuous improvement.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status.

Unauthorised individuals are impersonating Coates. All applications must be submitted through or the official Linked In profile. All official communications come from the domain or the ATS email address no‑

We use AI tools to support parts of the hiring process, but final hiring decisions are made by humans.