Operational Embedded Engineer - Indianapolis

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Location:

Chicago, US

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in beverages, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses. The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.

With 14 branches worldwide
, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi.

Sounds like you? Great! Here’s what E80 Group has to offer.

The Operational Resident Automation Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross-functional teams, client maintenance and operation teams. The role is 50% hands‑on equipment/system and 50% supervising and coordinating with other E80 staff and customers.

The engineer will be assigned to a specific customer’s plant or a group of plants. The main goal is to deliver maximum customer satisfaction for any E80 customer service‑related matters occurring in the plant.

1. Customer Interaction:

• Act as the first point of contact for customer service‑related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery. Ensure timely and effective communication with customers and E80 back‑office support to address client needs and concerns.
• Organize and manage periodic technology update sessions, with the goal of informing and training customer personnel and managers about E80’s latest technologies, technical solutions and products.
• Participate in periodic operational and management meetings with customer staff.
• Prepare and share with customers quotes for parts and interventions to address customer needs and request client to issue PO to the E80 team to handle the requests.

2. Resource Allocation:

• Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability.

3. Scheduling and Coordination:

• Develop and maintain resource schedules for maintenance, field service, retrofit activities and ticket resolutions, ensuring optimal utilization of resources. Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services.
• Order spare parts if possible and follow up with spare part representatives regarding delivery and define priorities.
• Enter and manage tickets in Salesforce.
• Manage and coordinate resource interventions onsite based on schedule activities for either maintenance and ticket resolution for technical aspects.

4. Performance Monitoring:

• Monitor and report on the performance of allocated resources, identifying issues or inefficiencies and implementing corrective actions as necessary.

5. Process Improvement:

• Continually review and improve resource allocation processes and procedures to enhance efficiency and productivity.

6. Compliance:

• Ensure all maintenance, field service, and retrofit activities comply…