Field Service & Assembly Technician

Job Title

Field Service & Assembly Technician (Chicago based)

4809 N. Ravenswood Avenue, Chicago, IL 60640

Toho Technology Inc., an industrial technology manufacturer and distributor, is hiring a Field Service & Assembly Technician. This is a unique and challenging opportunity in Technical Field Service, maintaining cutting‑edge semiconductor process metrology systems in labs across the country. The role allows you to apply your background and skills in engineering, equipment maintenance, and technology to the fields of Thin Film & Material Characterization sales and system maintenance.

A Service Technician with experience in precision electronic assembly, testing and troubleshooting will excel in this position.

• Discuss with customers on the phone regarding troubleshooting, spare parts, and operation.
• Perform the installation, upgrade, and repair of Toho and partner equipment.
• Diagnose and repair mechanical problems and/or built‑in hardware & software control programming (relay control circuits, laser optics, electronic boards).
• Provide qualification tests, training for operators and maintenance technicians, and obtain signed acceptance.
• Keep supervisor informed on progress or problems on site, with written reports and daily checks using prescribed methods and forms.
• Complete Field Service Reports and Certificates of Calibration for customers and Toho.
• Effectively communicate and coordinate between U.S. and Japan offices for product development suggestions.
• Operate lab tools to run customer demonstrations and format data in PowerPoint presentations for customer use.

• Prepare a monthly planning sheet, monthly meetings, and integrate all objectives into Outlook calendar.
• Review monthly objectives weekly with supervisor.
• Ensure consistent communication, replies, daily field reporting, and proactive long‑term project status updates.
• Maintain Field Service Records (FSR) in Zoho case logs and standard FSR structures and file naming standards.
• Update product manual, technical writing, and support with ECOs.

• Produce and test ECV (electro‑chemical capacitance‑voltage system) sealing ring consumable for customer instruments.
• Produce spare parts kits, accessories, and sub‑assemblies for customer repair jobs.
• Support parts obsolescence solutions.

• Bachelor’s degree with a concentration in one or more of the following areas:
  Mechanical Engineering, Material Science Engineering, Electro‑Mechanical Engineering, Computer Machine Integration, Computer Programming, Software Development.

• Experience using a CRM (Zoho, Sales Force).
• Able to apply principles and theories of electronics, electrical circuitry, engineering, physics, and mathematics.
• Experience in maintenance and repair of electric and mechanical equipment.
• Able to read and understand electric, pneumatic, and hydraulic drawings.
• Able to troubleshoot and work independently; can read and interpret wiring diagrams, schematics, and mechanical drawings.
• Able to use multi‑meters, oscilloscopes, dead weight testers, pneumatic calibrators, electric‑motor diagnostic equipment, and other associated instrumentation to diagnose and troubleshoot Toho equipment.
• Understanding of vacuum and experience with vacuum equipment.
• Interact well with customers and answer questions professionally on the phone, by email, and in person, promoting customer satisfaction.
• Able to articulate technical applications, processes, features, and measurement results.
• Able to communicate with internal sales management and engineering professionals.
• Awareness of health and safety issues in a manufacturing environment.

• The ability to travel by car, air, boat, train, and bus both domestically and internationally between 50‑75%.
• Able to independently move and/or lift packages (up to 50 lbs.).
• Basic physical requirements: walk, stand, turn, climb, kneel, sit for extended periods; reach, lift, carry, push, talk, hear, and see.
• Proficiency with office phone, cellphone, fax, photocopier, computer keyboard, laptop, and other electronic business tools and related software.
• Mental…