Operational Embedded Engineer - Stone Mountain
Listed on 2026-01-08
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Engineering
Operations Manager, Systems Engineer
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Title:Operational Embedded Engineer - Stone Mountain
Location:
Chicago, US
Job Type: On Site
Who We Are
E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.
The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.
With 14 branches worldwide
, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.
Who You Are
“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi
Sounds like you? Great! Here’s what E80 Group has to offer.
Position Description
The Operational Embedded Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross-functional teams, client maintenance and operation teams. The main goal is to deliver maximum customer satisfaction for any E80 customer service-related matters occurring in the plant.
Duties and Responsibilities
- Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management, and overall service delivery. Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns.
- Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability.
- Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources. Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services.
- Order spare parts if possible and follow up with spare part representative on the respective delivery and define priorities.
- Enter and manage tickets in Sales Force.
- Manage and coordinate resource intervention onsite based on scheduled activities for either maintenance or ticket resolution for technical aspects.
- Monitor and report on the performance of allocated resources, identifying any issues or inefficiencies and implementing corrective actions as necessary.
- Continually review and improve resource allocation processes and procedures to enhance efficiency and productivity.
- Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies.
- Observe customer behavior and alternative service purchases to recommend areas for improvement in E80 organizations.
- Escalate to organization any important customer aspects.
- Ensure all precautions are in place for the safe operation of E80 systems and escalate to stakeholders and management if discrepancies arise.
Position Qualifications
- A bachelor’s degree in engineering, operations management, or a related field is preferred. Alternatively, equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries…
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