Customer Service Engineer – Medical Imaging Equipment

Job Title:

Customer Service Engineer – Medical Imaging Equipment

Pay Rate: $35 to $40/Hr

Duration:
12 Months

Location:

Remote

Note: This position requires Travel
.

Healthcare Diagnostics division.

Our client is seeking a technically capable Customer Service Engineer to support medical imaging equipment in a field-based,
customer-facing environment
. The initial assignment will focus on becoming proficient with the PACE service-management software platform and helping field service personnel adopt the system during implementation and post-launch support. Following the transition period, the position may provide an opportunity to move into a Customer Service Engineer assignment supporting diagnostic imaging systems in the local region. The ideal candidate combines hands-on equipment troubleshooting skills with strong customer-service abilities and is comfortable working independently at healthcare facilities.

The candidate will need to travel as needed

• Develop subject-matter expertise in the PACE service-management software platform used to manage field-service activities, service documentation, labor/time, and parts consumption.
• Assist Customer Service Engineers with questions and practical issues related to PACE usage during the implementation period.
• Support the organization during the post-launch hyper-care period, helping identify and resolve operational issues associated with the new service workflow.
• Transition, when appropriate, into a field-based Customer Service Engineer assignment supporting medical imaging equipment.
• Install and place diagnostic imaging equipment into service at healthcare customer locations.
• Perform preventive maintenance and corrective service on assigned imaging systems.
• Investigate equipment failures
  , isolate root causes, and complete required repairs or component replacements
  .
• Troubleshoot electrical, electronic, electromechanical, mechanical, and system-level equipment problems.
• Perform equipment modifications and service activities in accordance with applicable technical procedures.
• Document service work accurately, including equipment history, parts used, labor/time, and completed activities.
• Provide responsive technical assistance to customers and explain equipment/service issues in a professional manner.
• Develop effective working relationships with customer personnel and internal technical/service teams.
• Manage service activities across an assigned metropolitan territory and organize work based on customer and business requirements.
• Support a variety of diagnostic imaging equipment as assigned.
• Maintain flexibility to work different shifts and provide overtime support when required by service needs.
• Continue developing technical expertise and pursue opportunities for advancement within the field-service organization.

• Hands-on experience servicing
  , maintaining,
  troubleshooting
  , repairing, or installing medical diagnostic imaging equipment such as CT, MRI, X-ray, fluoroscopy, radiography, ultrasound, or related imaging systems.
• Demonstrated field-service experience working independently at customer locations.
• Strong troubleshooting capability across electrical, electronic, electromechanical, mechanical
  , or computerized equipment systems.
• Experience performing preventive and corrective maintenance and resolving equipment failures in the field.
• Strong customer-facing communication skills and the ability to represent the organization professionally at healthcare facilities.
• Ability to accurately document service activity, parts usage, labor/time, and equipment history using a field-service or work-order management system.
• PACE or a similar service-management software experience is preferred; experience with a comparable field-service management or work-order platform may be considered.
• Ability to work effectively in a geographically assigned service territory.
• Willingness to work varying shifts and overtime when business requirements dictate; advance notice will be provided for planned schedule changes.
• Associate degree, college, or military experience in a related technical field.
• Relevant technical education in biomedical engineering, electronics, electrical engineering, mechanical engineering, engineering technology, medical equipment technology, or a related discipline is preferred.
• Experience supporting multiple imaging modalities or complex diagnostic imaging systems is highly desirable.
• Experience with a major medical imaging equipment manufacturer or healthcare technology organization is a plus.
• The…