Field Service & Tech Support Engineer

Job Title: Field Service & Tech Support Engineer

Location: USA (must reside close to major airports)

Location Type: Remote

Website:

Group:

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

• Work on high-impact, technically complex solutions across global industries
• Be part of a collaborative, people-first culture with strong internal mobility
• Access career growth and development opportunities, including leadership pathways
• Contribute to a company committed to inclusion, innovation, and sustainability

The Field Service and Technical Support Engineer for Watson-Marlow, Inc., works with our customers remotely as well as in person nationwide. Applying interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how we build customer success.

A Watson-Marlow Field Service and Technical Support Engineer will travel to customer’s facilities to provide technical support, commissioning, troubleshooting, maintenance, and repair services for our equipment within our customer’s processes resolving electromechanical, instrumentation and process control issues. Our products serve as critical components in a variety of processes within the Water & Wastewater, Food & Beverage, Mining, Pulp & Paper, and General Industrial sectors.

• Provide customer site and virtual technical support of in-field products, including guidance on installation and troubleshooting of problematic installations & operations.
• Provide commissioning, start-up and field testing of our products including pumps, pulsation dampeners, pressure gauges/switches, pressure relief valves, calibration columns, VFD’s, control panels, and complete chemical feed systems at the customer’s site.
• Perform field calibration of process instrumentation including pressure, flow, and control devices. Provide product training to customers and staff, including classroom presentations and hands‑on product demonstrations covering equipment operation, maintenance, and safety procedures.
• Perform preventive maintenance and repair of…