Operations Associate - Flexdrive

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In this full‑time role based in Chicago, you will report to the Operations Lead and support the end‑to‑end Express Drive Program rental process, ensuring a quality in‑person experience for customers at our Flexdrive facilities.

• Assists customers with the car rental process, including Express Drive customer support, arrival/check‑in, assigning drivers to rental vehicles, and processing rental returns.
• Prepares Flexdrive rental vehicles for Lyft drivers by fueling, cleaning, installing telematics, attaching license plates, conducting fleet inspections, and managing vehicle compliance documents.
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations.
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners.
• Builds trust and works effectively with others to achieve results and team goals.
• Upholds Flexdrive’s high standard of service while working with all drivers and serves as an ambassador for the Lyft brand.
• Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success.

• 1+ year of experience in an in‑person customer service role such as retail, technical support, or hospitality.
• Familiarity with the Chicago area.
• Impeccable customer service and problem‑solving skills.
• Excellent, clear verbal and written communication skills.
• Patience, problem‑identifying and solving, de‑escalating situations, teamwork, and self‑governance.
• Team player mentality; we value teamwork and collaboration.
• Bonus:
  Love for ride‑sharing and, ideally, current Lyft driver experience.
• Proficiency in additional languages is considered a plus.
• A valid unrestricted driver’s license, satisfactory driving record, and eligibility for Lyft’s insurance policy.

• Comprehensive medical, dental, and vision insurance options with additional programs available upon enrollment.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• 401(k) plan.
• 12 observed holidays; salaried team members receive discretionary paid time off, hourly team members receive 15 days paid time off.
• 18 weeks of paid parental leave (eligible for biological, adoptive, and foster parents).
• Subsidized commuter benefits.
• Lyft Pink – exclusive opportunity to test new benefits of our Ridership Program.

Note:

For this role, candidates must reside in states registered for Flexdrive Services LLC. This role is on‑site at a Lyft Flexdrive hub or office location full time. #Onsite

The expected base pay range for this position in the Chicago area is $18.85-$23.31. Salary ranges depend on qualifications, experience, and geographic location, and are not inclusive of equity, bonuses, or additional benefits. Your recruiter can share more specific information during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state, and local law.