Concierge - Luxury Residential s

Concierge - Luxury Residential Apartments What We Offer

• Medical, dental, life, short- and long-term disability insurance. Paid time off.
• 401K matching, commuter benefit.
• 25% per month apartment discount.
• Student Loan assistance $100 per month.
• Compensation starts at $19.50 per hour.
• Promote within.
• $1000 career apparel after 90 days for the first year.
• Willing to train the right person.
• 2 consecutive days off.
• 15 days PTO to start, increases after the first year.
• Paid Holidays.
• Second Shift Available 3:00-11:30 PM.

Reside Living is a growing Chicago property management company. Our portfolio is 3,000 apartments strong and expanding. We offer an open environment, opportunities for fun, and room to grow. Our apartments are fresh, modern, redesigned spaces with open layouts. We are committed to environmentally responsible living, leveraging green solutions and technology.

We deliver an exceptional customer experience throughout Chicago's best neighborhoods. Our organization is committed to diversity and inclusion. Everyone can thrive.

The Reside Concierge Program is integral to the overall branding and services package that defines and creates the Reside lifestyle. Reside concierges offer a long list of amenities to residents, bringing a level of convenience, service, and community typically unavailable to renters in Chicago neighborhoods. The Reside Concierge performs as the initial point of contact for management and leasing interaction with residents and prospects.

• Greeting and registering guests and prospective residents.
• Booking cabs, limos, and other transportation services.
• Monitoring security systems and cameras.
• Key date reminder service.
• Planning resident events.

• Light leasing duties (guest card, property information).
• Refer prospects to appropriate offices.
• Provide walk-in traffic with appropriate rental information.
• Leasing backup for after‑hours and rollover calls for all Reside properties.

• Provide after‑hours answering services for Reside property offices.
• Respond to resident emergencies and contact on‑call maintenance staff.
• Take and forward or enter service requests from residents.
• Call residents for follow‑up to completed service requests.
• Manage and enter community information into CFR systems.
• Monitor security systems and cameras.

• Assist managers in conducting regular social events at various properties.
• Create and coordinate resident parties and functions.

• High School diploma or GED.
• One year or more of customer‑facing experience in hospitality, retail sales, or luxury services.
• Property management, leasing, community management, or administrative assistant experience welcome.
• Exceptional communication skills – both verbal and written.
• Strong organizational skills and ability to multitask.
• Ability to solve problems through communication and ingenuity.
• Impeccable attention to detail, pride in the quality of work, and energy.
• Comfortable working alone but excited to work on a team.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Stand and walk (≈90% of time).
• Pick up litter, filing.
• Inspect, show, and open/close doors; reach above shoulder.
• Inspect property, store/retrieve supplies; constant standing and walking between properties.
• Typing/typing, office equipment operation.
• Corporate, inter‑office, resident communication.

Newcastle Limited is committed to conducting all employment practices for employees at all levels without regard to race, creed, genetic characteristics, gender, color, religion, sex, national origin or ancestry, age, mental or physical disability, marital status, sexual orientation, veteran/military status, gender identity/status, pregnancy, childbirth or related medical conditions, or any other characteristic protected by applicable state, federal or local laws, except where a bona fide occupational requirement exists.

Newcastle Limited is an E‑Verify employer. E‑Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.