Event Operations Crew

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Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events.

JOB TITLE: Event Operations Crew

DEPARTMENT: Event Operations

ORGANIZATION: Chicago Cubs

REPORTS TO: Sr. Supervisor, Event Operations

LOCATION: Chicago, IL

FLSA STATUS: Nonexempt

COMPENSATION: $18.54 per hour USD

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community.

In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

THE CHICAGO CUBS FRANCHISE

The Chicago Cubs franchise, a charter member of Major League Baseball’s National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in 1907 and 1908. In 2016, the Cubs won its first World Series in 108 years. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been home to the Chicago Cubs since 1916.

The Event Operations Crew plays a vital role in daily operations and delivering best-in-class service to guests of the Wrigley Field Campus, including Gallagher Way, the American Airlines Conference Center, Hotel Zachary and Campus tenants. This position will focus on upholding event setup and service standards. Success will be measured through adherence to standard operating procedures, manager feedback, and customer service metrics.

Employees will be required to work a flexible schedule to reflect business needs.

• Participate in the set-up, execution and break-down of Wrigley Field, Gallagher Way, and the American Airlines Conference Center for Chicago Cubs home games, concerts, and other public and private events.
• Provide event support and coordination year‑round, including baseball games, non-game events, concerts, and winter events.
• Deploy, assign, and work alongside frontline associates in designated areas during events.
• Provide excellent customer service through the event process and in all interactions with internal and external clients.
• Continuously inspect and maintain event spaces, conducting ballpark audits to ensure quality control and producing readouts to management.
• Provide guest service by ensuring guests are greeted upon arrival, questions are answered to satisfaction, and job functions are executed.
• Effectively communicate and collaborate with Operations Teams, including Logistics, Guest Services, Security, Grounds Crew, and Cleaning.
• Partner with event coordinator and logistic supervisors to support them with event production and daily tasks.
• Provide administrative support by producing reports, reading BEOs, and managing the event queue.
• Support inventory management and assist loading dock operation as needed.
• Deliver best-in-class guest service through all touch points via the Cubs’ service brand, Marquee Moments.
• Communicate effectively with Cubs staff, Levy, and 3rd party vendors as needed.
• Perform additional responsibilities as needed and directed by management.

• High School diploma or GED.
• Prior experience working events or functions.
• Demonstrated ability to remain calm in stressful scenarios.
• Ability to work on a team in a fast‑paced, entertainment venue.
• Strong problem‑solving skills.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Responds well to coaching and feedback.
• Flexible availability, including indoor/outdoor work and non‑traditional hours (nights, weekends, some holidays).
• Available to work for 80% of Cubs home games (~65 games) per season.
• Available to work all Major Wrigley Field Events (i.e., Concerts, Football Games,…