Guest Services Ambassador; Seasonal

Guest Services Ambassador (Seasonal)

Department: Event Operations
Organization: Chicago Cubs
Reports To: Manager, Facility Maintenance
Location: Chicago, IL
FLSA Status: Nonexempt
Compensation: $16.75 per hour

Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events. The Chicago Cubs Guest Services Staff plays a vital role in delivering a best‑in‑class fan experience to guests of Wrigley Field. We seek energetic, engaging, passionate, personable, and welcoming event staff who focus on the guest experience and support the execution of a variety of unique events across the Wrigley Field campus.

• Deliver best‑in‑class customer service to all guests of the ballpark.
• Assist guests by scanning and checking tickets, greeting and directing ballpark guests, and answering questions about Wrigley Field offerings and policies.
• Resolve guest concerns and special requests within the framework provided via the Seasonal Associate Handbook and training while upholding the "Wrigley Field Fan Code of Conduct".
• Work indoor and outdoor in a variety of weather conditions and adapt to a changing work environment.
• Promote a safe and enjoyable experience by identifying and reporting inappropriate behavior, safety risks or medical situations through the functional hierarchy.
• Use knowledge of Wrigley Field and Cubs history to engage fans and guests to deliver exceptional service.
• Perform additional responsibilities as needed and as directed by supervisory personnel.

• Must be at least 16 years or older.
• Ability to work the minimum number of hours per season (270), including nights, weekends and holidays throughout the year, averaging about 45 hours a month.

• Option to purchase a discounted meal on game days.
• Complimentary off‑site parking & shuttle transportation to/from Wrigley Field on night & weekend game days.
• Exclusive special events for associates.
• Professional development & engagement opportunities.
• Rewards & recognition programs.
• Access to best‑in‑class facilities including an associate locker room & break room.
• Uniform(s) provided at no cost.

Interviews with qualified candidates are anticipated to take place beginning at the end of January and then monthly throughout the summer.

Due to the overwhelming number of applications we receive, we may not be able to respond in person to each applicant. However, you will receive an email confirmation when you apply and additional notifications whether you are selected to move forward for the position or not. We keep all resumes on file and will contact you should we wish to schedule an interview.

The Chicago Cubs and its affiliates embrace diversity and are committed to building a team that represents all communities. We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique.

The Chicago Cubs and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.

Referrals increase your chances of interviewing at Chicago Cubs by 2x.

Apply BELOW