Customer Service Agent

Job Description


We're seeking customer-focused team members who enjoy being helpful, staying organized, and contributing to a smooth operation. This role involves supporting customers, managing details with accuracy, and working as part of a team to keep things running efficiently. If you enjoy a fast-moving environment and take pride in delivering friendly, reliable service, this could be a great fit.

You will:

Support the Ready Line:

• Keep the ready line clean, organized, and presentable.
• Inspect vehicles for quality standards and immediately report any that need servicing.
• Ensure each vehicle includes a correct and complete checkout slip.
• Help customers locate their reserved vehicle and assist with luggage when required.

Process Vehicle Returns:

• Welcome customers back with a friendly, professional attitude.
• Inspect returned vehicles, document mileage/fuel levels, and identify any damage.
• Secure keys, remove personal items, and complete paperwork to report issues.
• Review final rental charges with customers and answer questions clearly.

Monitor the Exit Booth:

• Verify rental agreements and ensure all information is complete and accurate.
• Scan and organize documents for smooth processing.
• Obtain customer signatures and maintain a clean, professional booth environment.
• Offer helpful information, wish customers a safe trip, and close out the interaction with excellence.

What makes you a Great Fit:

• Current Driver's License - required
• Providing consistent, friendly service at every touchpoint.
• Performing additional duties as assigned to support overall operations.
• A positive, approachable demeanor with strong customer-service instincts
• Attention to detail and comfort with paperwork and accuracy
• Ability to stay organized in a high-traffic environment
• Strong communication skills and a team-oriented mindset

Eligibility for benefits, paid time off, and other state-regulated provisions for part-time employees varies by state and employment status. Any benefits that apply will be provided in accordance with the laws and regulations of the state in which the employee works.

Applications for this position will be accepted on an ongoing basis until the role is filled. There is no predetermined closing date, and candidates may be considered as applications are received.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations:
Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

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