Leave of Absence Coordinator

Leave of Absence Coordinator

Sedgwick is one of the world’s largest insurers and provides professional services, technology, analytics and data‑driven insights that deliver the best possible cost savings, employee and stakeholder experience to the world’s leading insurance providers.

Your next big opportunity starts here—are you ready to join us?

• A stable, consistent work environment—both in‑office and virtual
• A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
• A dedicated mentor and manager to guide you every step of your career journey
• Career development and promotional opportunities as you take on new responsibilities
• A diverse, all‑inclusive benefits package designed to support your mental, physical, financial, and professional well‑being

To analyze reported leave requests and determine paid leave benefits due based on client paid leave plans, policies, state and federal regulations and to make timely calculations, payments and/or adjustments for client paid leave plans ensuring that on‑going claim management is within company service standards and industry best practices.

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer‑oriented, naturally empathic and solution‑focused.

• Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyzes FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.
• Identifies action plan, determines benefits due, and makes timely case decisions based on service expectations as established by the client.
• Communicates decisions and ongoing expectations with claimants and clients.
• Maintains professional client relationships.
• Attendance during scheduled work hours is required.

• Education & Licensing:
  High school diploma or GED required.
• Skills:
  
  Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required.
• PC literate, including Microsoft Office products, Windows environment.
• Must meet minimum typing requirements.
• Experience:
  
  Clerical or customer service experience or equivalent combination of education and experience preferred.

• Entry‑level colleagues are offered a world‑class training program with a comprehensive curriculum.
• An assigned mentor and manager that will support and guide you on your career journey.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental, vision, 401K, PTO and more.

When applicable and appropriate, consideration will be given to reasonable accommodations.

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.

Hearing, vision, and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for…