Rehabilitation Assistant​/Client Service Representative

• Bonus based on performance
• Dental insurance
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

• Competitive Salary
  :
  Based on experience and qualifications
• Professional Growth
  :
  We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
• Work/Life Balance
  : A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
• A Comprehensive Benefits Package
  :
  Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.
• Investment in Your Future
  : A 401k Retirement plan with employer match.
• Additional Perks
  :
  Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.

• Hourly, Full-Time
• Schedule varies by location
• Weekend shifts may be required, varies by location
• Overtime may be required

In your role as the Client Service Representative
, you serve as the cornerstone for exceptional client service and the efficient management of daily appointment flow. your primary responsibilities include client support, appointment coordination, and the creation of a warm and efficient front desk atmosphere. For this role, you should have a knack for multitasking, a talent for creative problem-solving, and a genuine enjoyment of working with families to ensure the well-being of their pets.

• Promotes a client-centered environment and facilitates programs and processes that meet client needs.
• Warmly greet clients and pets by name.
• Answer inquiries about rehabilitation services and or products. Ability to describe the initial exam process and modalities. Knowledge of products and prescription foods.
• Utilize the Practice Management Software (PMS) to schedule, adjust, monitor, and confirm appointments.
• Audit daily patient schedules, remove blocks, and address incorrectly scheduled appointments.
• Troubleshoot patient schedule conflicts (i.e. late client, not scheduled client).
• Manage patient records. Utilize the Practice Management Software (PMS) to add, update, and maintain client and patient information. Record all significant conversations in the client’s communication record.
• Request previous medical history and diagnostics from primary care and specialty veterinarians. Ensure imaging files are sent with records uploaded to the Practice Management System and saved to the patient/client file.
• Receive and complete medication requests with the doctor and ensure prescription requests are added to the medical chart. Check in patients and direct them to the proper location.
• Check-in patients and assist with intake.
• Discharge patients.
• Check charts and invoices for completeness. Be willing to learn hospital policies and procedures regarding invoicing and payments.
• Answer all lines and greet clients. Take accurate messages for the doctors and other staff members and deliver them in a timely manner. Manage phones that are on hold in a timely fashion. Route calls to appropriate staff members. Screen calls for doctors and other staff members.
• Utilize email and text to communicate with clients. Respond to incoming text messages.
• Prepare client charges prior to appointment to ensure payment has been collected.
• Address client concerns and grievances and escal...to lead CSR, leadership, or a DVM when necessary.

• Utilize the Practice Management Software (PMS) to invoice and collect payments.
• Process various forms of payment from clients (credit cards, cash, checks)
• Reconcile all transactions at the end of the day.
• Audit transactions daily and weekly. Troubleshoot discrepancies.
• Know all hospital policies regarding pricing, fees, payment plans, and discounts.
• Explain invoices to clients.
• Prepare estimates and invoices (when needed).
• Assist with Accounts Receivable. Follow up with overdue clients.
• Assist with client communications regarding pricing.

• Maintain the lobby and client-facing areas of the clinic to ensure they are clean, safe, and hospitable.
• Ability to keep the practice clean. This could include cleaning and sanitizing rooms between appointments, washing and drying towels, break room cleanup, disposing of…