Ticketing Manager

The Touring Company is looking for a detail-oriented and strategic
Ticketing Manager to oversee the planning and execution of ticketing operations for our live events. This role is crucial in building and managing events within ticketing software, optimizing venue scaling, and ensuring seamless ticket distribution. The ideal candidate will collaborate with internal teams, artist management, agents, and record labels to maximize ticket sales and enhance the fan experience.

• Event Ticketing & Scaling:Work closely with artist teams, talent buyers, and venues to design and implement ticketing strategies. Develop scaling plans tailored to demographics, market trends, and venue specifications.
• Revenue & Pricing Strategy:Partner with the Director of Ticketing to execute revenue management strategies, including dynamic pricing and ticket scaling to optimize sales.
• Inventory Management:Oversee and manage ticket holds for each event, ensuring accurate fulfillment of artist, label, and internal ticket requests.
• Reporting & Analytics:Prepare and distribute daily ticket counts and sales reports to key stakeholders, including agents, artist management, and internal teams.
• Team Leadership & Training:Train and support ticketing staff, ensuring smooth ticket sales operations, will call management, guest and artist comps, and seamless coordination with venues and touring teams.
• Promotions & Partnerships:Collaborate with marketing teams, talent buyers, and third-party vendors to develop discount and group rate ticketing packages.
• Special Events & Box Office Operations:Assist in setting up and managing temporary or pop-up box offices for seasonal and special events.

• 3+ years of experience in the music or entertainment industry, with a focus on ticketing and event operations.
• 3+ years of supervisory experience preferred.
• Strong background in box office management, ticketing strategies, and arena ticketing operations.
• Experience working with ticketing platforms such as Ticketmaster, AXS, or similar.
• Familiarity with accounting and budgeting principles related to ticketing operations.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Professional.
• Highly organized, detail-oriented, and self-motivated with the ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and some holidays as required.