German Speaking Player Support Specialist - Sofia, Bulgaria

German Speaking Player Support Specialist About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-leading brands across Europe. We specialize in facilitating seamless career transitions, ensuring that every candidate finds their ideal role within the thriving professional landscape of high-growth industries.

Job Overview

We are currently seeking a passionate professional for the German Speaking Player Support Specialist position in Bulgaria, specifically tailored for the fast-paced Gaming & Esports industry. This is an exceptional opportunity to join a global team in Sofia, combining your linguistic expertise with your love for digital entertainment to provide unparalleled assistance to gamers worldwide.

Key Responsibilities

• Provide high-quality technical and account support to players via chat, email, and social media channels.

• Ensure an exceptional player experience by resolving inquiries with efficiency and deep product knowledge within the Gaming & Esports sector.

• Stay updated on the latest game releases, patches, and tournament events to provide accurate information to the community.

• Escalate complex technical issues to relevant departments to maintain the highest standards of gameplay and platform stability.

• Collaborate with internal teams to identify emerging trends in player feedback and suggest improvements to the support workflow.

• Maintain clear and professional communication in German while adhering to brand voice and quality guidelines.

• Contribute to the positive culture of our Sofia office by sharing your insights and passion for the Gaming & Esports landscape.

• Native or fluent German (spoken and written).

• Valid EU passport (mandatory).

• Strong interest and knowledge of the Gaming & Esports industry, including current trends and community culture.

• Excellent problem-solving skills with a focus on delivering a premium customer experience.

• Professional proficiency in English to collaborate within our international team environment.

• A proactive attitude toward learning and thriving in new international work environments, common among those seeking jobs in Bulgaria.
  What We Offer

• Competitive Monthly Salary.

• Fully Paid Training to ensure your success in the Gaming & Esports sector.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel) for all international candidates.

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

• Monthly Performance Bonus as part of our commitment to rewarding excellence in this German Speaking Player Support Specialist position in Bulgaria.

• And Much More Life in Bulgaria

Bulgaria is rapidly becoming the premier hub for international professionals looking for exciting German-speaking jobs. With a perfect blend of rich history, vibrant modern city life in Sofia, and spectacular mountain views, Bulgaria offers a high quality of life with an affordable cost of living. You will experience a welcoming Mediterranean-influenced climate and a diverse culture that is perfectly suited for a balanced lifestyle.

Choosing to relocate to Bulgaria through Mercier Consultancy Group means you are choosing a seamless transition into a dynamic European tech capital. Whether you enjoy exploring ancient ruins, dining in world-class restaurants, or engaging with a growing expat community, Bulgaria provides the ideal backdrop for your next career move. Join our team today and discover why so many professionals are choosing jobs in Bulgaria.