Client Revenue Manager

Summary

The Client Revenue Manager (CRM) serves as the central point-of-contact for our partners, senior management, revenue functional teams, and client-side administration on our largest and most complex institutional clients. The CRM will have the overall responsibility for driving quality, consistency, and coordination of information for these clients throughout the Firm. The CRM will operate independently and work with multiple internal departments to ensure high levels of customer service.

• Serve as key point-of-contact for partners, revenue functional teams, and client personnel to ensure effective internal management of our most complex institutional clients.
• Monitor compliance with Firm revenue management policies and protocols, coordinating with revenue cycle functions to timely resolve and escape as needed.
• Build trust, confidence, and goodwill with partners, revenue functional teams, and clients. Provide excellent customer service to all relevant parties.
• Serve as the operational liaison across revenue functions for supporting complex client relationships by fostering collaboration, institutional knowledge-sharing and joint problem solving across functional teams.
• Execute a revenue reporting strategy to monitor performance across client revenue cycle - including backlog, unapplied balances, unassigned and missing time, and performance against agreed-upon terms - to proactively identify financial risk.
• Communicate and ensure compliance of essential client accounting information to Firm personnel including information about client guidelines, fee arrangements, and budget and accrual requirements.
• Serve as subject matter expert on all aspects of client revenue operations in support of fee arrangement negotiations.
• Coordinate the accurate and timely response to client requested information or reporting, including but not limited to: budget and accrual reports, spend management, billing and invoice audits, financial information requests related to outside counsel guidelines, and any other ad hoc reporting.
• Coordinate firm response to issues arising during client revenue cycle and drive to resolution by convening functional leaders and assessing escalation and strategic needs.
• Participate in internal and external client service meetings.
• Other duties as required.

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at

$125,000 - $140,000 if located in Illinois

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email  (current employees should contact Human Resources).

Required

• Bachelor’s degree (major in business operations, finance, technology, or related field)
• A minimum of 5 years of experience with financial and/or operational analysis or related area
• Advanced knowledge of Microsoft Word, Excel, and PowerPoint with the ability to use advanced Excel features
• Strong written and verbal communication skills
• Excellent customer service orientation

Preferred

• Previous experience working in a law firm or other professional services firm
• Experience with 3E

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
  
  Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity Employer