Partner Custodian Operations Specialist

Job Description:

Asset Mark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship, and practice management solutions that advisors use in helping clients achieve wealth, independence and purpose.

Position Summary

The Account Operations Team is responsible for handling all client-directed requests on existing Asset Mark accounts. This can include anything from an investment change to a withdrawal, to a beneficiary update. The primary goal of a Specialist is to ensure requests are addressed and processed timely, accurately and with the client's intention at top of mind. A Specialist will ensure client requests are in good order and provide clear, emotionally connected communication to Advisors and their staff to resolve any outstanding items.

Key performance measures include accuracy, productivity, contact quality, and ability to work and engage effectively on a team.

Each Specialist will be assigned a primary work group/team on Account Operations based on proficiency need, capacity requirements, tenure and skill. These teams include:
Money In and Maintenance, Money Out, Move Money, and Partner Custodian. Each team will work closely to ensure service levels are achieved daily, processes are improved, and team engagement is high. Specialists should be proactive, eager to learn, and work their leaders to develop their skills and careers at Asset Mark.

Specialists also have the ability to become Gold or Platinum certified, as well as promoted to a Level 2 or Sr for taking on additional responsibilities and exceeding key performance metrics.

We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Phoenix, AZ or our Chicago, IL offices.

Responsibilities:

* Partner closely with Team, Service and Leaders to ensure client requests are handled with care and accuracy.

* Be productive and ensure all requests are handled within assigned service levels.

* Adapt and be flexible based on the needs in the business and within the team.

* Ability to satisfy advisors with timely, complete, knowledgeable and responsive communications regarding requests that are not in good order (NIGO) through written and verbal communication.

* Ability to assess and minimize risk to organization.

* Effectively work across teams, peers, and other departments.

Required Qualifications:

* Bachelor's degree or experience in Financial or similar professional Industry

* Strong attention to detail and ability to see the "bigger picture"

* Demonstrates high proficiency in Operational processing

* Outstanding Customer Focus - constantly providing memorable service and creates loyal promoter

* Excellent Communication Skills - verbal, written, interpersonal, influencing, and negotiation

* Demonstrated analytical and decision making skills

* Results Oriented - Proven ability to set and meet aggressive goals

Asset Mark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship and practice management solutions that advisors use in helping clients achieve wealth, independence and purpose.

The Account Operations Team is responsible for handling all client-directed requests on existing Asset Mark accounts. This can include anything from an investment change, to a withdrawal, to a beneficiary update. The primary goal of the team is to ensure requests are addressed and processed timely, accurately and with the client's intention at top of mind. Key performance measures for the team include accuracy, productivity, contact quality, team engagement results and NPS (loyalty) survey results from Advisors.

Each team is comprised of associates who focus on a primary type of work. Assignments to work groups are based on proficiency need, capacity requirements, tenure and skill. These teams are comprised of the following work groups:
Money In, Money Out, Move Money, Maintenance/Coordinator and Reports/Audits and Controls.

Money In

This Team focuses on handling all incoming funds to the firm. Primary worktypes include checks, wires, one-time ACH requests and automatic investment plans. This team works closely to ensure funding is allocated and coded correctly to existing client accounts and ensures accounts can meet investment minimums to start trading. This work is vital to the success of Asset Mark since incoming assets = growth and success for the firm!

Money Out

This Team focuses on handling all outgoing distributions from the firm. Primary worktypes include withdrawals, cash and in kind terminations, systematic withdrawals and RMD's. This teams works closely to ensure client requests for funds distributed accurately and timely to the selected recipient. This team also requires associates to have deep knowledge of state and federal tax withholding, IRS rules surrounding distributions and appropriate trading/settlement times.

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