Client Service Representative

Position: Client Service Representative I
We are searching for a qualified entry level candidate to join our Client Services team. The candidate should have a desire to work in a fast-paced dynamic trading environment. We seek a self-starter that can work independently as well as thrive and contribute to a growing team.

WHAT YOU WILL DO

Provide level 1 system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:

* Provide first-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications

* Trade support and application-level troubleshooting of orders generated by Spider Rock's proprietary algorithms

* Troubleshoot system and client connectivity issues

* Investigate order routing issues between Spider Rock and multiple execution brokers

* Perform QA of internal trading tools, algorithms and risk applications and document as needed

* Assist in client-onboarding and account creation

WHAT WE ARE LOOKING FOR

* Bachelor's degree or equivalent experience

* Concentrations on Finance, Economics, Mathematics or Computer Science are preferred

* Previous financial industry or trading experience a plus

* Experience in the financial industry

* Experience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), Futures

* Required to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses

* Professional, motivated attitude

* Strong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environment

* Independent self-starter and a keen attention to detail is a must

* Local to the Chicago land area

WHAT TO EXPECT

* Learn while doing

* Highly competitive pay, benefits, and bonus structure

* Health insurance (medical, dental, vision)

* Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)

* Discounted pet insurance

* Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)

* Wellness programs

* Zen Den for meditation, naps, nursing, or just to decompress

* Work with high-caliber and innovative professionals

* Access to unlimited snacks and beverages in our lounge area

* Monthly, quarterly, and semi-annual company sponsored events

* 401K Safe Harbor Plan and Match

* Onsite gym membership

* Divvy bike access

* A fun and collaborative environment

Spider Rock is an Equal Opportunity Employer