Customer Relationship Associate; Teller Holmes County Float

Overview

When you join First Federal Community Bank, you'll find more than a job. You'll find a career. Since 2014, First Federal has been named to American Banker’s Top Community Banks list. This year, we ranked 1st in Ohio and 19th in the Nation for our financial performance and metrics. We depend on our team of talented, ambitious people who share our passion for excellence.

Over 125 Years of Expertise
Originally known as the Dover Building and Loan Company of Canal Dover, First Federal Community Bank has been serving Northeast Ohio since 1898. We continue to grow, opening locations in New Philadelphia, Dover, Sugarcreek, Berlin, Mt. Hope, Uhrichsville, and in Jackson Township.

We believe banking is about people as much as money. Our old-fashioned customer service remains, while we pursue innovation. We continuously update our products and services, from giving customers the freedom to deposit checks at home to offering free checking accounts.

Whether customers are opening their first checking account, planning for retirement, or starting a business, we offer modern convenience and full-service offerings from retail, commercial, residential and cash management services for business.

Community Commitment
From day one, our motto has been "Investing in Our Community." This means more than delivering superior financial services; it means volunteerism, philanthropy, and leadership in the communities we serve. We are committed to giving back and welcoming Canton and Jackson Township communities to our efforts.

Are you excited to learn and grow with us? We invite you to apply now!

Position
:
Customer Relationship Associate (Teller)
Supervisor
:
Financial Center Manager
FLSA Classification
:
Non-Exempt
Status
:
Full-Time
Location
:
First Federal Community Bank, Holmes County, Ohio Float

Banking is about people, and our team is comprised of some of the best!

As the first face many of our customers see, you create the first impression of who we are and what we believe. You provide memorable customer experiences and service that affirm they are our first priority.

You educate customers on solutions for all their financial needs, promote First Federal products and services, and develop relationships with current and potential customers through engaging interactions, in addition to handling personal transactions.

You embrace opportunities for ongoing professional development. Your attention to detail and collaboration make you an important member of the First Federal team.

You create value in each customer relationship with First Federal Community Bank and demonstrate to non-customers the reasons First Federal is the premiere financial services provider.

Your active participation in organizations and community events demonstrates First Federal’s commitment to Invest in Our Community.

Teamwork — Continual Improvement
Customer Focused — Confidentiality
Adaptable — Accuracy
Relationship Development — Resourceful
Decision-Making — Interpersonal Communication

• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer system
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances
• Receives loan payments and ensures the payment has been processed correctly in the computer system
• Performs a variety of maintenance transactions, such as account holds, stop payments, savings bond transactions and address changes
• Balances cash drawer at end of shift and reports any discrepancies to supervisor as necessary
• Answers basic debit card and internet banking questions
• Demonstrates knowledge of all financial services to promote and cross-sell bank products and services
• Answers phones and responds promptly and effectively to inquiries
• Effectively utilizes Learning & Development tools and resources
• Ensures the teller station is properly stocked with forms, supplies, etc.
• Reports issues with the computer system and other equipment used at the teller station
• Understands the importance of and follows bank policies and procedures
• Handles confidential information and documents to…