Billing & Collection Specialist

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Under technical direction assigns cases and provides technical expertise to legal collection staff including guidance and setting collection strategies for the most complex accounts with the highest financial exposures.

• Serves as technical expert to the legal collections staff providing guidance on collection strategies and evaluations.
• Evaluates most complex cases and establishes collection strategies.
• Assigns cases to collection agencies and/or attorneys as required.
• Responsible for trial preparation, witness preparation, mediation, negotiation and settlement of collection actions.
• Evaluates case exposures, cost benefit analysis, and determines best practices or strategy to resolve matter including negotiated settlement, write-off, revision, and premium re-audits.
• Initiates action to resolve matter in manner that is in the best interest of CNA including using assigned write-off authority and settlement authority.
• Maintains detailed file activity documentation through closure of collection efforts.
• Ensures accounts are reconciled between collection central and source ledger processing systems.
• Trains and mentors collection and accounting staff in the legal collections area.

Manager or above

• In-depth knowledge of legal collections methods, systems and related interfaces and claims systems and claims reports.
• Strong understanding of accounting principles and procedures and cash flow concepts, collateral arrangements, and finance agreements.
• Strong understanding of the insurance industry and property casualty products for large commercial clients.
• Excellent communication, negotiating and influencing skills needed to deal effectively with high profile individuals often regarding sensitive collection issues.
• Ability to mentor others and foster teamwork.
• Strong analytical and problem-solving skills.
• Knowledge of computer applications, including Microsoft Office Suite and other business related software.

• College degree or equivalent experience.
• Typically a minimum of seven years related experience in collections

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact