Accounts Receivable Specialist

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

There has never been a more exciting time to get on board, so read on to learn more.

Who We Want

The Customer Relations Specialist plays a critical role in managing the delivery-to-cash functions for assigned accounts. Acting as the primary point of contact for the designated Rev Gen team and customers, this role ensures accurate invoicing, timely payments, and resolution of billing discrepancies. The specialist also monitors key reports, analyzes data, and drives process improvements to support operational efficiency and customer satisfaction.

• Primary Point of Contact:Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication.
• Sales Team Support:Collaborate with Biz Dev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks.
• Aging and Unbilled Management:Monitor AR aging and unbilled reports, working closely with customers and Rev Gen teams to collect necessary documentation and maintain timely payments.
• Collections and Metrics:Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow.
• Customer Engagement:Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively.
• Invoicing Oversight:Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements.
• Payment Terms Communication:Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed.
• Documentation and Analysis:Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals.
• Discrepancy Resolution:Investigate and resolve short payments, over payments, misapplied funds, unapplied cash, and other payment discrepancies in collaboration with Biz Dev and Cash App teams.
• Revenue and Cash Reconciliation:Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications.
• Invoicing Failures:Identify and resolve invoicing errors to prevent delays and enhance process efficiency.
• Cross-Team
  
  Collaboration:
  
  Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements.
• Standard Operating Procedures (SOPs):Develop, document, and enforce SOPs for invoicing and load-building requirements.

• Bachelor’s Degree in Accounting, Finance or a related field
• 2+ years experience in a customer operations role
• Industry experience required
• Oracle Net Suite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel
• Excellent written and verbal communication skills
• Maturity to work effectively in negotiation discussions with customer and sales reps
• Expert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is required
• Self-starter with ability to work independently and as a team
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
• Ability to handle a heavy workload and adaptability to work in fast paced environment

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