Loan Operations Team Lead

Relies on instructions and pre-established guidelines to perform the loan servicing functions required to maintain the bank’s loan portfolio and service all loan customers.

• Prepare the daily and month-end reconciliations for Loan Control, and other GLs and deposit accounts as assigned.
• Review the file maintenance performed for all loans in connection with the system generated reports to ensure that all actions were performed accurately and under proper authority.
• Review the maintenance cross check report daily, researching and communicating any errors that need to be cleared with other department members.
• Review the Bank Control Change report for accurate rate changes and other changes performed within the loan system or by Loan Operations.
• Research and respond to credit bureau disputes received directly from customers and through the EOscar system.
• Review all HELOC advances according to the established procedure.
• Perform required investor reporting in coordination with other department team leaders.
• Review the loan disbursement check log daily for any discrepancies.
• Prepare various month-end reports, as assigned.
• Perform research and prepare information requested on loans for collection and/or litigation purposes.
• Assist customers with inquiries in a timely manner.
• Retrieve Ring Central messages from department voicemail and respond in a timely manner.
• Lock all department cabinets and drawers nightly to ensure the safety of customer information.
• Access, review, and process reports, checklists, and procedures assigned in connection with the above responsibilities.
• Travel to Darien office on occasion, as needed.
• Other duties as assigned.

• Monitor the team’s performance as it pertains to adherence to established policies and procedures.
• Recommend new or updated policies and procedures to management.
• Provide guidance and training to team members.
• Communicate the needs of the team to management.
• Conduct periodic team meetings, as needed.
• Perform required review and/or approval of any department work as required within established guidelines, policies, and procedures when needed.
• Provide support to team members and all bank coworkers involved in more complex servicing processes and issues, including, but not limited to, performing calculations, providing analysis, and proposing resolutions.
• Assist in identifying, developing, and promoting efficient processes and procedures.

Relies on experience and judgment to plan and accomplish goals.
Provide support for other members of the department as needed including special projects as assigned.