Community Investment Operations Specialist

At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

FHLBank Chicago partners with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment in the Bank, and support for their community investment activities. We are one of 11 Federal Home Loan Banks created by Congress in 1932 as a government sponsored enterprise to support mortgage lending and community investment. We are member owned and member focused.

Our members include banks, credit unions, insurance companies and CDFIs (Community Development Financial Institution).

At FHLBank Chicago, we bring people together. Our regular All-Staff meetings keep employees informed and our values drive the work that we do. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our Employee Value Proposition is honed by listening and identifying the needs and priorities of our valued employees. We volunteer and identify ways to strengthen our communities.

Employee Resource Groups (ERGs) and culture clubs create connections around shared interests and experiences. We offer live and on-demand professional development opportunities to grow your skillset and your career.

This role will be responsible for ensuring compliance with federal regulations and program policies as well as performing a key customer success role supporting operational processes for grants awarded through the Bank’s Affordable Housing Program (AHP) General Fund Community Investment program. The Operations Specialist will assist in optimizing processes, developing tools to streamline existing processes, and building reports.

• Increase Member engagement with AHP by providing technical assistance with AHP Online application process for Members and Sponsors.
• Support creation of new housing units and support of local organizations district-wide through review of and lifecycle support for AHP projects.
• Enhance Community Investment Operations team skillset with affordable housing finance and grant-making expertise.

• Provide quality customer service and technical assistance to program users of the AHP related to program eligibility, project feasibility, scoring commitments, system issues and all other support related to application submission
• Provide quality customer service and technical assistance to program users, including guidance for submitting requests, supporting documentation, and ongoing certifications and/or reporting
• Perform comprehensive analysis of multi-family rental and owner-occupied projects for regulatory and programmatic compliance during the full AHP application lifecycle
• Analyze and track grant performance and disbursements of awarded funds.
• Build and maintain tools to create efficiencies around existing processes and procedures
• Support the reporting of operational occurrences, events, and other reportable issues related to AHP round activity in Community Investment operations, ensuring any SARs are filed as needed
• Make recommendations and updates to existing AHP General Fund program policies, procedures and user guides
• Assist with system support through data analysis, reporting, and participation in user acceptance testing
• Other duties as assigned, including supporting other Community Investment programs during high volume times

• Bachelor’s degree in Business, Economics, Urban Studies, Public Administration or Policy. Post graduate education may substitute for work experience.
• 2-4 years’ experience in…