Collections Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package (if benefits are applicable), along with the opportunity to work within an innovative and collaborative environment.

Join our Revenue Management team as a Collections Specialist located in our Chicago office.

We are seeking a highly skilled professional who thrives in a fast-paced, business driven environment. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. The ideal candidate demonstrates strong problem-solving skills, ensuring accuracy, efficiency, and high-quality results in all aspects of their work. With a dedicated work ethic and a can‑do attitude, you will take challenges with confidence and resilience.

If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.

This role will be based in our Chicago office, on a hybrid basis. Regular in‑office presence is required for day‑to‑day operations, as well as for team meetings, training opportunities, and relationship building.

This role reports to the Billing Manager.

The Collections Specialist supports the firm's Revenue Management team by managing collection activities and partnering with Billing Attorneys to resolve payment issues. This role serves as a liaison among attorneys, clients, and firm staff, helping drive timely and effective collection of receivables while maintaining strong internal and client relationships.

• Manages daily collection activities including inventory review and consultation with Billing Attorneys to address aged receivable issues and determine a collection strategy
• Meets with Billing Attorneys monthly to review aged investment balances and provide status of investment amounts to local and firm management
• Collaborates with both internal and external clients to ensure collection efforts, support and align with the firm’s goals
• Attends monthly collection team call to review outstanding balances, collection progress, payment issues, and follow‑up items
• Prepares collection and A/R related reports for discussion with the Billing Attorneys
• Oversees account reconciliation, prioritizing high‑risk accounts
• Evaluates and recommends best practices on collection efforts
• Contacts clients regarding payments and assesses the collectability of outstanding balances
• Reviews and analyzes short payments, ensuring timely resolution
• Communicates effectively A/R information to office and firm management
• Attends onsite training and conduct business travel as needed
• Flexibility to work overtime

• Highly motivated self‑starter with strong attention to detail and project management skills, outstanding organizational skills, and the ability to work independently
• Exemplifies excellent interpersonal and written/verbal communication, analytical and negotiation skills, consistently maintains a professional demeanor, and thrives in collaborative, team‑oriented environments
• Ability to establish and maintain positive and effective working relationships within all levels of the firm
• Must have the ability to work under pressure to meet strict deadlines
• Exercises discretion when working with confidential, proprietary, and sensitive information

• High school diploma required; bachelor’s degree or equivalent experience in Accounting or Finance preferred
• Minimum three (3) years of collections experience, preferably in the legal or professional services industry

• Aderant Expert, Expert Collections, and Ebilling Hub experience…