Commercial Banking - Senior Client Support Specialist

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit

As a member of the Commercial banking team, you will be an integral component of Business Banking and part of a team of specialized professionals who create value for business clients by understanding their transaction and cash management needs with a view to architecting and delivering integrated cash flow and treasury management solutions. This Commercial Banking
- Senior Client Support Specialist position supports the U.S. Specialty Deposits line of business; the primary responsibility is meeting client service objectives across the assigned portfolio. Through proactive client outreach and close collaboration with Commercial Relationship Managers (RMs) and Portfolio Managers, the Commercial Banking
- Senior Client Support Specialist serves as a key resource for addressing client needs. The role helps ensure a high level of client satisfaction by facilitating the prompt and effective resolution of requests and transactions. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement will be discussed at the time of your interview.

We are considering local candidates based in Chicago, IL and/or surrounding Chicagoland areas.

• Deliver outstanding customer service and manage client relationships.
• Facilitate client onboarding, gather documentation, interview, and research client to complete AML requirements and comply with AML policy.
• Process daily client requests accurately and in a timely manner, including wires, cashier’s checks, internal transfers, and account maintenance changes.
• Validate, review, and obtain approvals within delegated authority for day-to-day client transactions, including loan advances within RM portfolios.
• Support RMs with loan and deposit portfolio management by reviewing transactions, providing accurate account information, and making daily overdraft decisions.
• Serve as a liaison between clients, RMs, operations, and other internal support teams.
• Maintain complete and accurate client information within internal databases.
• Resolve loan and deposit-related issues while providing a superior client service experience.
• Maintain current knowledge of Commercial Banking products, pricing, policies, and procedures.
• Partner with Governance & Controls teams (1
  
  Bs) to identify, elevate, review, and report fraud incidents in accordance with the Fraud Management Operating Model.
• Detect, deter, and escort unusual transactions or situations to US AML.

• Client engagement
  - Focus on each client experience and connect on a personal level to make every interaction meaningful.
• Anticipate client needs and communicate promptly with your team to build trust and deep content.
• Identify activities, processes and opportunities to improve the client experience.

• You put our clients first.
• You engage with purpose to find the right solutions.
• You go the extra mile, because it’s the right thing to do.
• You’re goal oriented.
• You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You engage with your heart and mind.
• You care about people and understand different perspectives.
• You listen and learn from the experiences of others.
• You know that details matter.
• You notice things that others don't.
• Your critical thinking skills help to inform your…