Custody, Client Service

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure:
Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Consultant plays a critical role in delivering exceptional client service and operational excellence within Asset Servicing. Supporting investment manager and fund company relationships, the role operates in a fast-paced, complex environment that requires strong custody knowledge, sound judgment, and effective risk management. As a Consultant, you will serve as a trusted point of contact for assigned client and investment manager relationships, resolving complex inquiries, coordinating solutions across internal partner groups, and driving sustainable service improvements.

You will also serve as a technical resource for the service team, supporting the development of junior partners, promoting consistent servicing practices, and contributing to initiatives that enhance the custody service model.

• Serve as a primary point of contact for assigned GFS client and investment manager relationships, developing a thorough understanding of each relationship's servicing requirements, operating model, and priorities.
• Deliver exceptional client service through proactive oversight of daily custody activities.
• Manage complex inquiries and escalations by applying custody expertise across cash and securities activity, settlements, income and corporate actions, and other custody functions, in line with established policies and procedures.
• Coordinate with Custody Operations, Fund Accounting, Transfer Agency, Investment Operations, Product, Technology, and other internal partners, as applicable, to resolve client and investment manager needs.
• Build strong working relationships with clients, client-appointed investment managers, and internal partners to drive process improvements and service enhancements.
• Serve as an escalation point and technical resource for Client Service Representatives and other team members on complex or time-sensitive matters.
• Support onboarding, training, and cross-training across the service team to strengthen coverage and build broader custody expertise.

College or university degree and/or 3+ years of relevant experience in financial services, custody, asset servicing, investment operations, or client servicing.

• Experience working across operational and functional teams to deliver client solutions and resolve service issues.
• Exposure to process improvement, operational transformation, automation, or technology enhancement initiatives preferred.
• Experience training, mentoring, or providing technical guidance to less experienced team members preferred.
• Strong understanding of global custody, securities processing, and cash operations.
• Excellent communication skills, with the ability to explain complex operational matters clearly to clients and stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify root causes, evaluate risk, and drive resolution.
• Strong organizational skills, with the ability to prioritize in a high-volume,…