Operations & Support Specialist, MPF

At the Federal Home Loan Bank of Chicago, employees come first - that’s why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

Collaborative, in-office operating model

Retirement program (401k and Pension)
Medical, dental and vision insurance

Lifestyle Spending Account Competitive PTO plan
11 paid holidays per year

Who we areOur mission at FHLBank Chicago:
To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.

Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.

What it’s like to work here

At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us.

Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.

What You’ll doOur Mortgage Partnership Finance, or MPF, provides our customers competitive secondary market options through a selection of mortgage product offerings.

This is a customer-focused role, providing timely, knowledgeable support to external business partners and internal stakeholders within the secondary mortgage market. The specialist responds to inquiries, researches and resolves issues, and provides guidance based on established program requirements while supporting mortgage pricing and financial transactions. Additional responsibilities include compiling / analyzing mortgage data for reports of moderate to high complexity, performing rate distribution communications and reconciling daily transactions, accounts, and exceptions.

How you’ll make an impact:

By providing strong customer service skills to support our customer’s transactions, data accuracy, and MPF Program and Guideline questions, to ensure success with the MPF Program.

By collaborating with a variety of departments to assist with customer requests, daily analysis, and data reconciliations.

By working in a team based in environment, leveraging your skills and experience to problem solve and assist with the team’s decision making.

By analyzing current processes and work tasks to identify efficiencies and help reduce manual processing time, resulting in more time devoted to providing valuable customer support.

What you can expect:

Monitor for and assist with incoming requests and questions from external business partners and internal departments

Assist with the execution of mortgage related financial transactions and mortgage pricing

Act as a liaison between internal departments and external business partners for the support of products and the development of financial institution relationships

Apply origination, underwriting, servicing, and Mortgage Banking knowledge to perform research and analysis for requests and to resolve questions and issues that arise with external business partners or internal parties

Perform daily and…