Supervisor, Card Services, Digital Banking

Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter futurefor our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.

The Supervisor, Card Services, Digital Banking is responsible for supporting the day-to-day execution of debit card servicing operations, including debit card administration and dispute processing. This role provides direct supervision, coaching, and guidance to Card Services staff while ensuring operational activities are completed accurately, efficiently, and in compliance with regulatory requirements and service level agreements (SLAs). The Supervisor works closely with internal partners to maintain a high-quality customer experience and ensure adherence to established policies, procedures, and controls.

• Supervise daily card services activities, including debit card administration and dispute processing support
• Monitor team workflows to ensure accuracy, timeliness, and adherence to SLAs and internal procedures
• Provide guidance and escalation support for complex card servicing or dispute-related issues
• Assist in identifying process improvement opportunities to enhance operational efficiency and customer experience

• Oversee execution of debit card administration tasks, including card ordering, replacements, and maintenance
• Monitor inventory levels and support controls related to card tracking and distribution
• Assist with tracking and reporting of key operational metrics such as activation rates, reissue volumes, and processing timelines
• Partner with internal teams and third-party vendors to support consistent service delivery

• Supervise the processing of debit card disputes, ensuring adherence to procedures and established timelines
• Support compliance with Regulation E (Reg
  
  E) requirements, including investigation timelines and provisional credit processes
• Monitor team performance against dispute SLAs and elevate issues as needed
• Assist with maintaining procedures and documentation related to dispute processing and controls

• Ensure team adherence to internal policies, regulatory requirements, and network rules
• Support audit requests, internal reviews, and control-related activities as directed
• Identify operational issues and elevate risks to leadership for resolution
• Reinforce data privacy, security, and compliance awareness within the team

• Supervise, coach, and develop Card Services staff to meet performance…