Operations & Support Specialist, MPF

Our mission at FHLBank Chicago:
To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.

Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.

At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us.

Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.

Our Mortgage Partnership Finance, or MPF, provides our customers competitive secondary market options through a selection of mortgage product offerings.

This is a customer-focused role, providing timely, knowledgeable support to external business partners and internal stakeholders within the secondary mortgage market. The specialist responds to inquiries, researches and resolves issues, and provides guidance based on established program requirements while supporting mortgage pricing and financial transactions. Additional responsibilities include compiling / analyzing mortgage data for reports of moderate to high complexity, performing rate distribution communications and reconciling daily transactions, accounts, and exceptions.

• By providing strong customer service skills to support our customer’s transactions, data accuracy, and MPF Program and Guideline questions, to ensure success with the MPF Program.
• By collaborating with a variety of departments to assist with customer requests, daily analysis, and data reconciliations.
• By working in a team based in environment, leveraging your skills and experience to problem solve and assist with the team’s decision making.
• By analyzing current processes and work tasks to identify efficiencies and help reduce manual processing time, resulting in more time devoted to providing valuable customer support.

• Monitor for and assist with incoming requests and questions from external business partners and internal departments
• Assist with the execution of mortgage related financial transactions and mortgage pricing
• Act as a liaison between internal departments and external business partners for the support of products and the development of financial institution relationships
• Apply origination, underwriting, servicing, and Mortgage Banking knowledge to perform research and analysis for requests and to resolve questions and issues that arise with external business partners or internal parties
• Perform daily and monthly reconciliation of transactions, accounts, and exceptions
• Contribute to end-of-month functions, processes requiring technical acumen, ad hoc reports and queries
• Complete ongoing mortgage industry and technical skill training
• Mentor and cross-train less experienced team members

• Bachelor’s Degree or Relevant Industry Experience; majors in Finance, Economics, or Accounting a plus
• Mortgage banking…