Emergency Crew Dispatcher

Position: EMERGENCY CREW DISPATCHER

job title

emergency crew dispatcher

department

department of water management

number of positions

4 (additional vacancies possible pending budget approval)

starting salary

$51.40 per hour

eligibility and application

these positions are open to the general public and all current city employees covered under the city's collective bargaining agreement with laborers international union of north america – local 1092 (bargaining unit #53).

apply on the bid site:

city employee instructions:
1) check the "currently employed by the city of chicago" box on your profile.
2) enter your employee  (located on your pay stub labeled "payee/employee number").
3) select your correct bargaining unit. Failure to follow these instructions will result in a rejected bid application.

applications will be accepted until 11:59 pm cst on 1/13/26.

job summary

under general supervision, dispatches work crews to investigate and respond to service requests and complaints related to broken or damaged water or sewer mains and related appurtenances, and performs related duties as required.

essential duties

• monitors service requests and complaints received through the city's 311-csr system and received via radio, telephone or cellular communications
• receives calls from the public, aldermanic offices and other city departments reporting water or sewer related problems and enters data into the 311-csr system to create a service request
• dispatches investigative work crews to field sites and receives calls from crews reporting findings including extent of damage to water or sewer mains and related parts, repair work needed and level of priority
• closes out 311-csr system work orders, entering response and findings of work crews dispatched to investigate
• accesses department's computerized scheduling system to create and forward work orders to the districts in order to schedule and coordinate needed repairs to water distribution and sewer systems
• contacts appropriate personnel and prepares requests to obtain permits required for work crews to dig in the public way
• reviews computerized records and hard copies of atlas pages and service plats, and provides field crews with the location of water and sewer mains, buffalo boxes, valves and other equipment
• makes emergency notifications to appropriate personnel based on established protocols
• receives notifications from the field of all personal injury, vehicle accidents and utility hits and forwards to safety division
• maintains contact with other city departments regarding operations impacting water and sewer operations
• provides information and updates to management personnel on the status of on-going emergency water and sewer repairs
• prepares work activity reports

note: the list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.

location, days, hours

location: various
days: various
hours: various

position status

this position is in the career service.

minimum qualifications

• four (4) years of experience working in a field or office position involving municipal water distribution or sewer maintenance and repair operations

licensure, certification, or other qualifications

• none

working conditions

• general office environment

equipment

• standard office equipment (e.g., telephone, printer, photocopier, fax machine, calculator)
• computers and peripheral equipment (e.g., personal computer, computer terminals)
• communication equipment (e.g., two-way radio, dispatch equipment, multi-channel system)

physical requirements

• ability to operate a personal computer and related equipment

knowledge

• basic personal computer operations and applicable software
• geographical locations within the city and location of water mains and sewers
• departmental water and sewer work operations, types of materials and equipment used in repairs and water and sewer equipment terminology used in the field by work crews
• city's 311-csr (customer service request) system
• knowledge of applicable city and department policies, procedures, rules, and regulations

skills

• active learning – understand the implications of new information for both current and future problem-solving and decision-making
• active…