Patient Scheduling Representative - Medical Group Endocrinology

Position: Patient Scheduling Representative I - Medical Group Endocrinology
** Hourly Pay Range:**$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
* Position:
Patient Scheduling Representative I

* Location:

Swedish Hospital - Chicago, IL
- Foster/California
* Full Time (40 hours per week)

* Hours:

Monday-Friday 8:30AM-5:00PM
* Travel:
Some travel may be required for training purposes
*
* What you will do:

*** Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
* Accurately, appropriately and efficiently schedules appointments for multiple offices.
* Follow specific department guidelines and protocols, ensuring service excellence at all times.
* Responsible for entering appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies.
* Gathers complete and accurate patient type, demographic and billing information.
* Pre-registers patients in a timely and efficient manner.
* Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
* Advises patients of the collections policy and explains payments, deposits and co-pays.  Directs patient to the SCMG Biller when necessary.
* Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.
* Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system. Maintains paper files and binders up to date as a back-up for computer down time, so that referrals can be done manually.
** ALLOWABLE ACCESS TO PROTECTED HEALTH INFORMATION:
*** Patient Name and Demographic information
* Financial information
* Ability to View Patient's Record.
*
* What you will need:

**
* ** Education & Experience**- High School graduate; prefer two or more years of health related college course work.
* ** Experience**:
Preferred one year experience in hospital admissions, hospital department scheduling, or in physician office scheduling.
* ** Knowledge &

Skills:

** Excellent interpersonal and customer service skills. Excellent phone voice – proper grammar, diction.
* Basic knowledge of medical terminology, anatomy & physiology and coding.
* Knowledge of clinical office or department general policies and practices.
* Keyboarding at 45wpm.
* Working knowledge of MS Office applications (Word, Excel, Power Point), intranet/internet, and web-based portal functionality.
* Knowledge of Medicare, Public Aid.
* Managed care payment and reimbursement requirements. Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands.
* Ability to concentrate and remain composed in a busy, distracting office environment in high-pressure situations.
* Ability to interact positively and effectively with multiple departments.
* Ability to use good judgment and utilize independent decision-making skills to effectively problem solve, resolve issues and facilitate department efficiency and productivity.
* Ability to prioritize and organize tasks and to maintain flexibility in response to constantly changing demands.
** INTERNAL AND EXTERNAL CONTACT*
* • Patients and patient family members  
• Physicians and Physicians Office Staff  
• Swedish Covenant Medical Group employees  
• Ancillary departments  
• Switchboard staff  
• Medical Records     
** ENVIRONMENT*
* • Ability to safely lift and move up to 50 pounds  
• 60% sitting  
• 20% standing  
• 20% walking

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification.  They are not intended to be as an exhaustive list of all responsibilities, duties and skills required of personnel to classify.
** Benefits (For full time or part time positions):
*** Career Pathways to Promote Professional Growth and Development
* Various Medical, Dental, Pet and Vision options
* Tuition Reimbursement
* Free Parking
* Wellness Program Savings Plan
* Health Savings Account Options
*…