Social Service Coordinator

Social Service Coordinator – Evergreen Real Estate Group

Location:

Chicago, IL
• Salary: $65,000.00–$80,000.00
•

Employment type:

Full‑time

Key responsibilities include coordinating home and community based services, providing case management, crisis interventions, community referrals, program coordination, and maintaining resident files per HUD requirements.

• Assess residents who may require assistance in daily living activities or a higher level of care.
• Make referrals to community service agencies and follow up on services.
• Coordinate with hospital staff regarding discharge planning for residents returning to their apartments.
• Provide crisis intervention with residents on a short‑term basis.
• Provide case management services for residents receiving services from various community agencies.
• Advocate for residents and maintain confidentiality.
• Maintain current knowledge base of services and programs impacting seniors and/or disabled residents to enhance assistance.
• Identify education and health programs to improve residents’ quality of life.
• Establish linkages and maintain contacts with community agencies offering services to residents.
• Develop and update resource directory.
• Build an informal support system for residents with family members, other residents, friends, etc. as needed.
• Publish and distribute a building newsletter.
• Fundraise to cover the cost of programs and activities in the building.
• Demonstrate sensitivity and responsiveness to cultural differences within the resident population.
• Maintain resident confidentiality.
• Utilize social services software to maintain resident files in compliance with HUD requirements.
• Report instances of abuse or neglect and take proactive steps to protect residents.
• Participate in overall planning for activities at the property.
• Serve as a resource to the Manager related to ongoing policy development and social planning within the building.
• Communicate and coordinate with property management staff regarding program and resident issues.
• Participate in professional organizations and training opportunities to meet HUD CEU requirements.

Must be punctual and meet performance, attendance standards, work deadlines, and scheduled breaks.

• Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
• Design – Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations.
• Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors, and other representatives of external organizations.

• Cost Consciousness – Works within approved budget; develops and implements cost‑saving measures.
• Safety and Security – All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

• Effectively communicate with residents (handle concerns, complaints and issues); community organizations and providers; and other staff.
• Interface and network with community organizations and provider agencies.
• Work in a fast‑paced, multi‑faceted, customer…