Regional OnSite Specialist - Chicago, IL

Position summary

Support daily OnSite operations, within an assigned area, with a focus on providing uninterrupted account coverage, on the job training, and education to OnSite specialists.

• Provide clinical surgical support by managing all relevant equipment as it pertains to various account specific contracted scopes of work and functions.
• Lead timely and effective on-the-job training and onboarding activities for OnSite Specialists. Provide education on multiple products, processes, and complex situations.
• Coordinates daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training.
• Remain available to fill anticipated or unplanned staffing gaps.
• Anticipate related device needs of the OR staff and surgeon during surgical procedures. Coach Onsite specialists on the importance of anticipating customer needs during surgical procedures.
• Provides physicians and OR personnel with information on new and current minimally invasive surgical products.
• Ensure effective surgical care to patients as related to third party and Stryker Endoscopy equipment.
• Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments.
• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
• Must be able to accurately record and report data metrics related to all specific job functions daily.
• Responsible for communicating updates on account information to ensure continuous high levels of service.
• Drives adherence with team members to ensure compliance of appropriate regulations, policies, and industry standards.
• Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners.
• Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.
• Adhere to all Stryker and medical facility policies, standards, and procedures.
• Communicates OnSite escalations in partnership with appropriate stakeholders. Communicates customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives.
• Identify continuing education opportunities, schedule/host in-services, if applicable.
• Attends customer huddles & meetings as invited.
• Coordinates or delegates equipment management, repairs tracking, and loaner coordination, if applicable.
• Supports projects and continuous improvement initiatives within OnSite.
• Adhere to HIPAA and other related patient confidentiality policies and procedures.
• Adheres to all policies and procedures put forth in the Stryker code of conduct and Stryker Employee Handbook. Embodies Stryker’s core values and leadership expectations.
• Obtain and maintain a HSPA Certification, as required.
• Carries out additional responsibilities as assigned by direct manager.
• Demonstrates professional work ethic and attitude at all times.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

High school diploma required.

• Minimum one year of operating room or sterile processing experience preferred.
• Must be able to complete and maintain vendor credentialing requirements for all assigned accounts.
• Ability to understand account standards and effectively communicate to specialists.
• Must be flexible and adaptable to support the needs of the day and works well under pressure.
• Excellent organizational and interpersonal skills, demonstrating strong verbal and written communication.
• Excellent time management skills with ability to use independent judgment and critical thinking effectively.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Must be able to explain and generate detailed guidelines and procedures.
  • The ability to provide support/coverage for your assigned shift but also on other shifts that need additional support.
    
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