Catering Associate - Food Service Department, Part-time, Evenings

Catering Associate - Food Service Department, Part-time, Evenings

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

Ready to join our quest for better?

The Catering Associate reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Catering Associate supports the Department of Food & Nutrition by providing patient meal service to include: patient menu selection, tray assembly and delivery, and retrieval of patient trays. This role is responsible for timeliness, accuracy and the safe food handling of trays and items to designated patient care areas. The Catering Associate supports service excellence standard to include but not limited to patient satisfaction rounds, service recovery and excellent communication with management team to ensure patient satisfaction.

• Part‑time
  
  Hours:
  
  24 Hours Per Week
• Evening Shift: 2:00 PM – 8:00 PM or 2:30 PM – 8:30 PM (works every weekend and works holidays)
• Location: Feinberg/Galter; FL BS
• Union Hourly Compensation: $20.15 per hour (+ $0.97/hour for shift pay differential). Non‑exempt position, eligible for overtime.
• Benefits Eligibility: New employees are eligible for benefits to begin on the first of the month following their starting date.

• Must be able to follow oral and written instructions such as policies and procedures
• Performs a variety of work and follows procedures consisting of several steps or that require judgment in completing a sequence of tasks
• Must be able to read and comprehend patient menus
• Takes patients menu selections prior to each meal
• Adheres to diet and allergy restrictions for patient food orders
• Must be knowledgeable of diet restrictions and comfortably answer questions
• Offers alternatives to menu allowed on prescribed diet in accordance with allergies, sensitivities, cultural, ethnic and religious preferences when patient inquires or needs additional selections (following provided guidelines)
• Assembles trays according to patients menu on ticket in a timely and accurate manner
• Follows tray presentation and condiment standards
• Serves and retrieves patient trays from patient rooms in a courteous and professional manner
• Accurately delivers trays to patients and visitors according to established procedures
• Conducts Catering Rounds as instructed to ensure patient satisfaction
• Must display a “Can‑Do” – Service Excellence mindset
• Follows facility and departmental infection control policies and procedures
• Retrieves trays within one hour of service
• Observes HIPAA and Patient Identification guidelines
• Must be able to work safely; moving carts, observing Security procedures, proper utilization of elevator
• Cleans and sanitizes coffee carts daily
• Performs assigned tasks efficiently during meal service to maintain accurate and expeditious service
• Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, physicians, nursing staff, patients and visitors
• Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures
• Follows established food‑handling practices to maintain food safety standards and comply with infection control procedures
• Delivers floor stock daily according to pars
• Completes daily documentation of floor stock, tray and other floor deliveries accurately for accounting and quality purposes
• Rotates floor stock according to food safety procedures
• Documents refrigeration temperatures daily in patient pantries that contain floor stock
• Mainta…