Senior Resident Service Coordinator

Calumet
Calumet
235 E 103rd St
Chicago, IL 60628, USA

We are hiring for Full‑time Senior Resident Service Coordinators to join our Calumet team for the North Region of the CHA Senior Buildings
!

Salary:
The average starting salary for this position will be between $47,000 and $53,000 annually. Candidates will fall within this range based on skill and experience.

Opening:
Judge Fisher

• Provide ongoing outreach and engagement to build relationships with clients 55 years and older and inform them of available resources.
• Complete assessments to understand basic needs, quality of life indicators, current services, and identify opportunities for education/socialization and recreational activities.
• Organize and coordinate recreational, social and educational activities for seniors.
• Conduct ongoing engagement, reassessment and goal planning.
• Conduct well‑being checks as needed.
• Handle emergency and crisis situations with residents.
• Establish a senior group to support the development of community events and activities.
• Be aware of all community resources and work with them to provide referrals for seniors; serve as an advocate and track and follow up as appropriate.
• Work within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Enter documentation in CMTS and file by assigned timeline.
• With program supervisor approval or higher, authorize limited amounts of financial assistance to clients.
• Track and manage deliverables to meet and exceed monthly goals.
• Takes increasing responsibility for own professional development, utilizing supervision and developmental opportunities within and outside the agency to enhance skills and understanding.
• Other programmatic duties as assigned by supervisor.
• Work effectively with diverse staff and service populations.
• Attend monthly coordination and community meetings.
• Knowledgeable with the service needs of the senior population.
• Highly organized; knowledge of Excel to track submission of documentation.
• Required to work a rotating weekend/evening schedule per year that includes a Saturday and at least one late night.
• Required to plan accordingly, as needed in response to scheduled activities/events at assigned buildings.
• Complete 4 professional development trainings and 2 REIJ trainings per year.
• Other duties as assigned.

• Demonstrated ability to render adequate service to clients and to organize and manage job efficiently.
• Requires mobility to work with senior caseload.
• Ability to maintain assigned community and home‑based services.
• Ability to work effectively with diverse individuals and groups.
• Provide a high level of customer service to residents, partners, funders, visitors, etc.
• Excellent skills in computer software, including Word, PowerPoint, and Excel.
• Excellent oral and written communication skills; knowledge of grammar and spelling; ability to compose documents, letters, and proofread and edit documents as needed.
• Ability to work both individually and as a team member in a highly complex and fast‑paced environment.
• Excellent tact, consideration, and good judgement in dealing with a wide range of the public.

• 1+ years of case management experience, including coordination of senior services or related field (required).
• High school diploma or GED (required).
• Bachelor’s degree in social work or related field (preferred).

• Satisfactorily pass all relevant screening and criminal background checks.

• Driving not required. Travel between sites required.

• The employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, occasionally stand, bend, stretch, stoop, kneel and crouch. The employee must have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal. The employee may occasionally lift and/or move up to 25 pounds.

• Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual and $4,000 to family HSA accounts, pro‑rated to your benefits start date.
• Free General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401(k) plan services with a 4% employer match, vested at 100% on day one of eligibility.

For more information, please review the Know Your Rights notice from the Department of Labor. Metropolitan Family Services is an Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.