Clinical Service Coordinator

Chicago

CAC employees are expected to perform their job duties and act in a manner consistent with the Core Values of the organization.

Responsibility Summary

Coordinates and provides clinical services, including individual, family, and group therapy and case management to clients while they are waiting to be engaged in longer-term clinical services within agency policies and procedures, and practices. Assesses for social service needs of clients and makes appropriate referrals.

DEI&AB Culture Commitment: The Clinical Service Coordinator is responsible for creating an inclusive environment that demonstrates equity, inclusion, accessibility, and belonging to our clients, Chicago

CAC employees, and partners. The position also assists in Chicago

CAC's Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) initiatives.

Primary Responsibilities:

• Coordinates drop-in therapy services for Family Hope Center, including contacting families to screen and coordinate services and managing the drop-in therapy schedule with therapists
• Creates and maintains drop-in therapy materials for staff and families, including, but not limited to, modules, procedures and protocols, flyers, and training materials. Presents any created or revised materials in trainings and/or meetings to keep all staff aware and knowledgeable about program services and guidelines.

• Provides short-term therapy for drop-in clients and other short-term clients
• Screens and triages internal and external Chicago
  
  CAC mental health referrals. Makes recommendations for services while clients are waiting. Adds clients to the centralized waitlist. Monitors families' engagement with short-term services while they are on the waitlist, with continuous follow-up with staff and families.
• Leads inter-departmental workgroup focused on drop-in program and other interventions for families waiting for mental health supports.
• Facilitates therapy or psycho educational groups (e.g., Hope and Healing).
• Performs a variety of casework duties, including obtaining, analyzing, and evaluating data necessary to implement client services.
• Actively participates in reflective, clinical, and administrative supervision on a weekly basis.

• Actively participates in reflective, clinical, and administrative supervision on a weekly basis.

• Actively participates in Family Hope Center department meetings and case consultations.

• Participates in Family Hope Center file reviews.

• Provides linkage to other appropriate resources, including family support services, based upon the needs of clients and families.

• Maintains accurate, complete and timely client records as required by the Family Hope Center and Chicago
  
  CAC.

• Conducts crisis assessments and responds appropriately to client crisis needs.

• Participates in Family Hope Center community events and actively fosters supportive community environment within Family Hope Center for clients and families.

• Promotes trauma resiliency among the Family Hope Center team, Chicago
  
  CAC staff, and MDT staff by participating in and contributing to projects to foster the trauma informed environment, e.g., Breathing Room.

• Facilitates trainings for Family Hope Center students and new staff, including onboarding for drop-in program.

• With agreement from the supervisor, may select, supervise, and evaluate clinical students (interns or externs), ensuring that they are acting in a manner consistent with the organization's core values and meeting the requirements of their program.
• Performs other duties as assigned.

Discretion

The Clinical Service Coordinator has a mid-level range of discretion and independent decision-making.

Supervisory Responsibilities

The Clinical Service Coordinator has no direct supervisory responsibilities.

Relationships

The Clinical Service Coordinator works closely with the Director of PATHH and Family Support, Family Hope Center team, Advocacy department team, Family Support Specialists, and Family Advocates.

Qualifications

Minimum education requirement of a bachelor's degree in social work, counseling, human services, or other related field, and preferred 1 year of experience in social services or related field. Strong team building, problem-solving, organizational, and oral communication skills are necessary. Demonstrated knowledge of multiple cultures and the cultural impact on the delivery of services a must. Training or experience in working with survivors of domestic and/or sexual violence, trauma survivors, people with disabilities, and people with mental health disorders preferred.

Knowledge of the Cook County courts, Chicago area social service system, and victim's rights preferred. Completion of 40-Hour Illinois Domestic Violence Training (or a transferable state) preferred, or to be obtained within 3 months of hire date.

In addition to making a significant impact on children's and families' lives, Chicago

CAC offers amazing benefits for our staff, which include:

• BCBS HMO and PPO healthcare coverage options with an opportunity to add family members to plans.
• Free life…