Referral Coordinator

Description

Job Title:

Referral Coordinator

Compensation (Based on experience and qualifications)

Schedule:

Monday - Friday 8:15am - 5:00pm

We are currently seeking a Referral Coordinator to join our medical team and provide excellent customer service to our patients. The ideal candidate will be an effective communicator with a courteous and professional demeanor. The Referral Coordinator is responsible for maintaining and tracking all referrals processed through EHR.

Responsibilities:

* Maintains patient confidentiality through patient contact as indicated by the Health Insurance Portability and Accountability Act (HIPAA)

* Adheres to protocols and procedures related to the referral workflow.

* Ensures referrals are correctly completed, signed and received in EHR from provider.

* Ensures proper insurance information and authorization are obtained.

* Ensures that notes are entered into EHR if any labs or orders are required prior to patients' appointment.

* Ensures accurate processing of referrals via designated web portals/specialty organizations and/or insurance entities.

* Provides proper patient education/instruction as needed.

* Ensures patient compliance of referrals by keeping the required logs up to date.

* Ensures the proper scheduling of appointments and notifying patients of their appointments.

* Reviews and track referral status reports monthly

* Ensures patient follow-up with providers by tasking providers status updates.

* Follows up on all referrals and document follow up in the electronic health record per protocol.

* Tracks specialty reports by calling specialist office and requesting reports.

* Ensures the patient instruction sheets are reviewed and updated and have appropriate information, which can be easily understood in both English/Spanish.

* Maintains referral provider lists.

* Participate in the disease management or performance improvement process through either task force participation or implementation of approved protocols and operational improvement.

If you are a team player with a passion for customer service, we encourage you to apply for this exciting opportunity. We are an equal opportunity employer and welcome applicants from all backgrounds. We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Chicago Family Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO/HMO Plans| BCBS Dental |VSP Vision| Tuition Reimbursement up to $1,500 per year|11 Paid Holidays and 10 Days of Paid Time Off | 8 sick days

Requirements

Education and Experience

* High School Diploma or its equivalent with two years related experience in a medical setting with knowledge of medical terminology. Degree in health-related field preferred.

* Ability to maintain policies and patient confidentiality.

* Medical terminology, and automated office experience preferred.

* Must have personal integrity and be able to work with diverse personalities and in stressful situations.

* Ability to work evenings and Saturdays.

* Bilingual ability may or may not be required based on individual department needs.

Knowledge/Skills/Abilities

* Demonstrated ability to collaborate effectively in a team setting.

* Ability to maintain effective and professional relationships with patients and other members of the care team.

* Experience in working with a diverse population base preferred.

* Ability to appropriately handle confrontation and conflict.

* Ability to work independently and to seek consultation as necessary.

* Ability to follow organization and departmental processes and procedures.

* Ability to work in a high stress/fast paced/high work volume environment.