Lead Medical Assistant

Job Title:

Lead Medical Assistant

Pay Range: $22 - $24 per hour.

Department:
Clinical

About TCA

TCA Health, a Federally Qualified Health Center located on Chicago's far south side has been a provider of innovative, accessible, and quality primary care, dental, behavioral health services and more to Chicagoland's underserved communities for over 50 years! The culture at TCA Health is one of service and commitment. Our team of dedicated professionals is the reason why TCA Health continues to be one of Chicago's leading Federally Qualified Healthcare Centers.

TCA VALUES

TCA C.A.R.E.S.

* Compassion:
We are kind, considerate, and caring.

* Accountability:
We take ownership for each person's experiences.

* Respect:
We treat each person with dignity.

* Excellence:
We seek the highest level of performance in all we do.

* Stewardship:
We strive for racial and health equity, diversity, and inclusion by delivering quality health care and access for all.

POSITION SUMMARY

The Lead Medical Assistant collaborates with the Clinical Nurse Manager, Director of Clinical Services, Medical Director, Providers, Registered Nurses, Patient Service Representative Staff, and other staff to ensure every Medical Assistant provides quality healthcare to patients. The Lead Medical Assistant is expected to successfully perform all the duties and carry out all of the responsibilities of the Medical Assistant role including assisting in examination and treatment under the direction of a Physician.

MEDICAL ASSISTANT

ESSENTIAL DUTIES AND RESPONSIBILITIES (Included but not limited to the following);

* Assists Physicians/NPs/FNPs/Pas/Nurses in providing quality health care to patients.

* Ensures appropriate forms for documentation are included in medical records.

* Interviews patients and measures vital signs, such as pulse rate, temperature, blood pressure, weight, height, head circumference (for infants).

* Records information on patients' charts.

* Prepares treatment rooms for examination of patients.

* Maintains inventory and orders medical supplies and materials.

* Gives injections or treatments and performs routine laboratory tests under physician instructions.

* Maintains and sanitizes medical instruments and examination rooms as required by OSHA and other health standards.

* Abides by all HIPPA guidelines in protection patient privacy.

* Schedules appointments, keeps medical records, performs secretarial tasks, and completes insurance forms.

* Keys data into computer to maintain office and patient records.

LEAD MEDICAL ASSISTANT

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position is responsible for assisting the Clinical Nurse Manager and Director of Clinical Services in supporting and directing the day-to-day clinical responsibilities of the Medical Assistants, including maintaining inventory and equipment for the work areas; leading quality and compliance initiatives; and providing support for the rest of the Medical Assisting staff and patients during the course of the workday, while also performing general Medical Assisting duties.

This position does not have supervisory responsibilities; however, the Lead Medical Assistant is responsible for:

Providing training, guidance and direction to the rest of the Medical Assistants to ensure that clinical policies are understood and followed.

* Functions as a resource for Medical Assistants (MA) in their principal duties and responsibilities

* Assist in managing patient flow within the center, ensuring maximum efficiency of care and minimization of patient wait times within treatment area.

* Create daily workload schedule, including distributing and adapting workload based on patient volume, staff competency and case complexity.

* Adjust this schedule throughout the day to ensure continued balance.

* Ensure schedules properly staggered and matching patient flow to minimize overtime.

* Conduct 5-7-minute daily huddle to prepare for patient flow each morning.

* Model best practices for staff in the assigned work area.

* Provide troubleshooting and technical support for other team members.

* Record temperatures for refrigerators in assigned work areas and inform Supervisor of any variances.

* Monitor and record inventory supply, following clinical protocols for par levels.

* Collaborate with Clinical Nurse Manager to ensure medication is tracked and stocked appropriately.

* Monitor Quality Control for in-office labs/point of care tests.

* Collect Medical Assistant daily checklist, review any issue with Medical Assistant, and ensure a plan of correction is in place if needed. Scan checklists and send to Clinical Nurse Manager via e-mail identifying the plans of correction implemented.

* Review next week's schedule and provide input to the Clinical Nurse Supervisor/Director of Clinical Services to ensure coverage.

* Advise Clinical Nurse Supervisor/Director of Clinical Services on ways to improve patient flow issues.

Monthly

* Collaborate with the Medical Director, Clinical Assistant, and Clinical Nurse Manager to complete and distribute…